La Masseria

Comentarios destacados

• SkyT160

  22 agosto 2017
  Hotel e ristorante da incubo

  This would have to be the worst place we have ever stayed at. We are dumbfounded as to how it is considered a three star hotel. It's more like an overpriced hostel. Noise- The walls and windows are paper thin. You hear everything. From plates being cleaned until 1.30am, music, diners in the restaurant below and people flushing toilets. Instead of waking up refreshed we were always sleep deprived. As there are no 'do not disturb' signs you even have cleaners knocking on your door. Food - We booked the half board but after the first meal cancelled it. Disgusting tasteless meals. We have eaten better in work canteens. Don't be deceived by the images of the food on the website. We can guarantee that they have absolutely nothing to do with the half board food served. At the end of our stay Graziano even demanded that we pay for the meals not eaten. If you promote restaurant facilities you should be able to deliver. Instead they use the excuse "The restaurant isn't managed by us". Shower- We had cold showers for the entire stay despite advising Carmine of this. His excuse "But the clients next to your room have hot showers". What on earth does the room next door have to do with our room? Mattress- Our mattress was so old that we rolled into the middle of it. It was held up by blocks of wood(see photo). Toilet -Constantly leaked water. This problem wasn't fixed either. Swimming pool - The deck was held up by blocks of cement and wooden sticks, the majority hidden behind the Italian flag. A danger hazard which we believe does not conform to safety regulations (see photos). WiFi - Non-existent in our room and in order to access it in the common areas you must accept to see annoying advertising. Cleaning- Our room was cleaned well every day. Staff - Carmine, Graziano and Katia are only nice if your able to overlook the numerous things that don't work in their hotel. At breakfast we were even purposely ignored by Katia who did not take our coffee order. We left after Katia had served everyone coffee accept us. Carmine's excuse " She was busy". There were only 10 people at breakfast. There is a lack of professionalism in this place. We returned one evening to find Carmine lying on the red couch snoring. Check out - We requested an invoice and were told that they were not able to give us one but would send it via email. We still have not received it. Even after sending them an email their excuse was " But we don't have your details" which is obviously not true. I hope our experience will help you make an informed decision rather than being misled as we were. This hotel is full of excuses and zero solutions.