La Dépendance Hotel

Comentarios destacados

• irinablues

  15 agosto 2015
  EL HOTEL ESTARÍA GENIAL SI NO FUERA POR EL DIRECTOR QUE LO REGENTA

  Nos alojamos en este hotel durante 6 días. Todo estaba nuevo. Nuestra habitación y baño eran muy pequeños, lo que no nos importó, ya que tenía un armario empotrado y 2 baúles por mesitas que lo dejaba todo organizado. Yo me sentí muy cómoda en la habitación puesto que todo estaba a estrenar, como aquél que dice, y las camas eran comodísimas. El problema venía en los desayunos. Eran paupérrimos y encima había que soportar al director del hotel vigilando lo que cogías e incluso acercándose a la mesa donde desayunábamos, con cara y mirada tensa diciéndote que compartiéramos 2 lonchas de jamón york que había en el buffet. Contratamos el hotel por booking, con pago en el establecimiento. Pues bien, al parecer le comentaron a esta web que no nos habíamos alojado y nos mandaron un correo, que vimos una vez de nuevo en España, señalando que nuestra reserva había sido cancelada. Asimismo nos preguntaron que si eso era cierto, a lo que nosotros respondimos que no, y nos pidieron disculpas y comentaron que ya se pondrían en contacto. Lo que no han hecho y ni siquiera nos han mandado un enlace para dar nuestra opinión en su página, lo que hacen siempre. Y no solo eso. La habitación que elegimos era de 2 camas. Nada más llegar nos ofrecieron otra matrimonial por 10 euros más al día. No la quisimos, puesto que nosotros siempre preferimos y elegimos las 2 camas. La disposición de la habitación era para una cama de matrimonio, por las posiciones de los enchufes de las lámparas y demás, sin embargo ambas camas estaban separadas. Nosotros las unimos, cosa que solemos hacer, volviéndolo todo a su ser al irnos. Pues bien, el penúltimo día no tuvieron otra cosa que colocarnos una única sábana, uniendo los 2 colchones. Todo lo dispusieron como si se tratara de una cama doble, un único edredón, etc Fuímos a reclamar al director que nos cambiaran esto, indicándole que nosotros habíamos contratado 2 camas y no una, enseñándole el comprobante de booking, el director se negó y tuvimos que pasar esa noche incómodos por esta circunstancia. Es una pena, el hotel es magnífico, con parking gratuíto, ubicación inmejorable y wifi gratis que funciona a la perfección. Pero el director se comporta de una forma altanera y prepotente con los clientes.

  

• Christiane H

  18 junio 2018
  Worth a stop for dinner!

  We were lucky enough to get a table on the terrasse without a reservation. We had an excellent service and great food and wine. It was just a stop at the restaurant we don't know about the hotel. Andrea was very friendly and welcoming Thanks for the very appreciated evening Christiane et Raynald Montréal (Québec)

  

• DgalCO

  24 junio 2018
  Beautiful hotel

  We stayed a few nights and were able to book the same day (we were traveling in off season.) The front desk gentleman (who never seemed to have a day off and worked VERY long hours) was very engaging, friendly and extremely helpful with booking tours and other recommendations. The hotel was quite and simply elegant. It was very easy to walk to restaurants, bars and shopping.

  

• SuQue

  21 octubre 2018
  Well located design hotel in Noto

  La Dependance is on a street with lovely shops but only a few minutes walk from the Cathedral and historic sites. It is outside of the tourism center of Noto but only minutes away. The rooms are all on the First Floor(US second floor) up a set of stairs. There is no elevator. Andrea brought our bags up and then down when we checked out. A nice breakfast is served on the Ground Floor and the dining area also serves as Reception. Our room was large and had a walk out balcony looking out on the street. There were very nice high quality touches in the room and the bath was modern with a good shower. Strong WiFi. Safe. The Manager Andrea brought towels and glasses to our room; we had booked our room at the last minute after a change of plans. We found street parking right outside the hotel. There was a parking area down the street as well. Andrea recommended dinner down the block at Manna, a terrific dining experience.

  

• davidlQ7478MW

  18 abril 2019
  Not Dependable

  My wife and I booked La Dependance in Noto in Sicily for 5 nights last September, but left after only one. This was because the manager not only failed to book a restaurant we requested but refused to acknowledge or apologise for leaving us stranded and instead insulted us in front of other guests at what passed for breakfast. In addition to being able to stomach nothing more than coffee for breakfast in this expensive hotel (180 for two per night), I was badly bitten by a mosquito in our bedroom (which I later managed to squash on the wall). We paid in full for our one-night stay and left by agreement, but within hours we were e-mailed a bill for 720 for the remaining four nights we had booked. We disputed this charge with our credit card company and issuing bank, but to our surprise they insisted on upholding it, unreasonably in our view. They regarded our premature departure as the equivalent of a late cancellation or a no show, instead of being the result of a genuine customer grievance, as well of course as being by agreement. Only recently, six months after the event and only after we referred our case to the Financial Services Ombudsman, was this charge finally waived. We would like to share what we have learned from our distressing experience. Not only had we to source alternative accommodation by ourselves but we had to leave in a hurry as this hotel charges an extra 50 for departures after 11.30 a.m. David Lawlor Dublin