La Capannina

Comentarios destacados

• carolina-jh

  25 julio 2013
  un punto decadente

  Reservamos por internet el b&b villa del mare, de los mismos dueños pero al llegar nos dijeron que había un problema y teníamos que dormir en el hotel. No nos dieron muchas explicaciones y al principio nos sentimos un poco molestos pero nos dieron dos habitaciones muy grandes con los techos muy altos, con molduras de escayola, que compartían vestíbulo, de modo que podían permanecer cerradas al pasillo pero comunicadas entre sí, lo cual nos resultó muy cómodo al viajar con los niños. El señor que trabajaba por las tardes era un poco huraño pero el personal de las mañanas era mucho más amable. El desayuno era tipo buffet bastante correcto. El hotel está muy bien comunicado con el centro de Génova por autobús y está en una zona muy bonita (Bocadasse), con un agradable paseo marítimo y una cala con casas antiguas y unos cuantos restaurantes estupendos.

  

• LEONBBC

  12 septiembre 2017
  Need of improvement

  Have to say,we arrive late,was no parking space at all on the tight one way trafic small road,and the owner let us park the car on his own drive way,secure and happy.. Rooms need same work,breakfast culd be better.Was ok for a stop over.

  

• ivanclaudegeorgesc

  26 diciembre 2018
  My home much more than an hotel

  After something like 12 years in a row spending 2 weeks there, with the owners who have been kind enough so that we are definitely getting close to them, with great times, experiences and advices or... italian life suggestions, locations.. A defintive great "out of time" stay, with more and more details contributiong to some kind of courses dealing with the italian dolce vita in Genoa... and the neighbourhood. We will be back there next year, as always, with a full freedom for parking, chosing our food, breakfast and shopping or touristic area. Warm and friendly familly spirit, a hotels should be instaed of looking for crazy services and one of the best quality price ration in the region.

  

• celsog656

  03 agosto 2018
  Recomendable

  Aunque el hotel no cuenta con un servicio de lujo lo atienden a nivel familiar y el servicio es estupendo, cada persona que te atiende te da una calidez humana que hace que pases una velada estupenda, y algo muy importante cuenta con estacionamiento gratis. Por otra parte esta cerca de la costa y sales a caminar y a tomarte algo super relax

  

• Marton33

  11 agosto 2018
  They overbooked the hotel, after succsessful reservation you can not be sure you will have room!!!

  The Hotel la Capannina was terrible. After the first successful reservation, I got a letter from the hotel they check the bank card. I sent another bankcard number, they also wrote that it is not good, although we both used them all, they are flawless. After that, the hotel canceled our reservation. Then I called them, about the card they did not care, they said that we can not be five person on two king size bed we need to rent three double room, one of the three children is 5 years old and the other is only 7 years old, but they have not just two rooms left. At that time, the man was speaking in Italian only. It was at 13.30. We stayed in that, we will call them after 14 o'clock, and he will see what will happen. The online system continued to offer accommodation as an ideal home for the family, two double room for 5 person. I called after 14 o'clock, they did not pick up the phone again. In the afternoon I began to look for accommodation in Genova, and the online system and re-released the hotel la capannina I was booked again because the price and location were favorable. I received a confirmation from the system with reservation number and reference code there was no problem with card or number of the persons. Through multiple channels, through the online system and by direct e-mail I informed the hotel that we will arrive between 22 and 23.00. When we arive he sent me away with arrogant style. Claiming that he did not receive any booking or notification from us or for the online system, he pointed to a sheet of paper that had no free room. My husband arrived with the kids a few minutes later, because the parking, and even after that, no apology was left. He thinks all the errors made by the online system, not the hotel! As a guest and as a mother I find the whole situation outrageous. They overbooked the hotel, after succsessful reservation you can not be sure you will have room!!! They lied about the credit card! They do not communicate with the guest! They do not pick up the phone! Do not respond to the email or do not watch it! They do not want speak English! They are arrogant, impolite! They did not try to offer another hotel, or any help! They did not apologize. We've been traveling for several weeks, so far everything was fine, but this hotel is horroristic bad experience :(