Kyriad Mulhouse Nord Illzach

Comentarios destacados

• Rosario R

  13 diciembre 2013
  Hotel básico para una noche

  Hotel similar a F1 pero con aseo en habitación.La habitación triple es peligrosa para adultos, escalera pequeña para subir a la cama y peligrosa. Hotel en centro comercial cerca de carrefour e hippopotamus.

  

• Gadi B

  24 julio 2016
  No way this is a three star hotel

  We stayed a short night before our early flight from Basel. First, I booked two rooms for 5 people and got both rooms with a double bed so one of us had to sleep on the floor (no mattress, just a folded blanket). This was not necessarily a problem with the hotel but just a warning for those using booking.com (I was told by the hotel staff they have similar issues on a daily basis). Rooms, which were non smoking by name but not by smell are very small and dated - bath and toilet surely needed to be replaced years ago. We got our rooms on the first floor facing the street which was very noisy (next by hotel guests were not from the quit type) and since it was very hot and there was no air condition we had to leave the window open so no way to avoid it. The reception staff was very friendly and tried their best to help with the issues we were having. Anyway- the fact there is a restaurant and a bar should not make this a three star hotel as the provided experience was more of a camping one.

  

• Mick T

  14 agosto 2016
  Nice place

  Very nice place and very clean the room was nice and big for the three of us and parking was good as well right outside the bar was nice with outside place to sit nice and handy for the motorway if passing by

  

• Holmium_laser

  18 octubre 2017
  A rainy night.

  We have stayed here several times and on all occasions have been happy with our stay. Plentiful adjacent parking, clean room, comfortable bed. Most of all quiet at night. Breakfast was average using the now normal French formulae. Normally when we stay on a Sunday, the restaurant is closed, completely forgot which day it was and went to a nearby steakhouse in the rain, missing the chance to try the hotel restaurant.

  

• mc1886

  25 agosto 2019
  Incorrect information on website and tried to charge for breakfast we didn't have

  We booked the hotel through the premier classe website, on the basis that it listed air conditioning (under the services and conditions tab) which given the weather was an absolute requirement for us and for which we had paid an additional cost compared to other choices. When we got to the hotel we found that it doesn't have air con. The owner/receptionist wasn't apologetic (just said there was a fan in the room), but was more concerned in ensuring that this information was removed (it has been). It was too late to cancel and book an alternative hotel with air con, so we had to spend an uncomfortably hot and sleepless night before our very early start the next day - really not happy at all about that. We had been informed by the owner/receptionist that in addition to the fixed (non-vegetarian) menu the restaurant would also have other (vegetarian) options available in the evening - they did not. Fortunately the Italian restaurant in the shopping centre was good. Also we had chosen not to have breakfast at the hotel because of early start to get to Swiss border as early as possible, but the next morning as we went to check out the (new) receptionist tried to charge us for it - this delayed us by about 20 to 25 minutes in having to make the case that this was not a justified charge, leading to further delays in our journey as traffic we'd intended to avoid had started to build. All in all this was not a happy stay and left me feeling very angry - whilst (at my request) the owner called us later to explain that the additional charge had been made in error, at no point did we have an apology about the lack of advertised air con in the room.