Kyriad Design Enzo Reims Tinqueux

Comentarios destacados

• Paulette P

  16 septiembre 2017
  Very disappointed with the room ridiculously small and in need of updating

  The photo on Tripadvisor title line with the name of the hotel shows how tiny the rooms are! So be warned - that is it! Opened the door and had to edge past the (large) bed to get in. There was one chair and one stool to sit on. The bathroom was very small and I think anyone of a large size would find it very cramped. Furthermore, it had a sliding door (which gives you an idea of the space available!) that did not close properly so rather difficult to maintain your dignity when using the toilet! Also, the toilet seat was hanging off and also the shower did not drain away when used so you slopped about up to your ankles in water. The bed was worn - two indentations in the worn-out mattress and only one pillow per person that were flat as pancakes. To be honest this is no better than you get at the lowest end of the chain hotel market but you pay quite a bit more for the Kyriad name! Kyriad used to have a good reputation as a (lower) mid-range hotel but I would never book to stay in any of their hotels again. If I want this size of hotel room, in future, Ill save money and just book at one of their chain rivals where you get the same thing but for 30 a night cheaper! At least then I would know what to expect and pay the rate appropriate to the room. The only positive was the tea/coffee facilities in the room.

  

• Rojrk

  07 octubre 2017
  Possibly the worst hotel I have ever stayed in

  Having booked this hotel through Louvre Group bookings for a party of 32 people travelling in 17 cars (and bearing in mind it was not the hotel in Reims that I asked for) I was very disappointed by the whole package. Beyond the fact that the rooms are very small with non-working air-conditioning and tiny bathrooms where the room-staff forget to replace bath towels and help themselves to other guests belongings. The showers in many rooms do not drain but overflow on to the floor. The list of deficiences is long - for example: Although the advertising suggest the hotel has a restauarnt - it doesn't The "bar" had no wine, no spirits, no draught beer, no ice - I believe it ran out of bottled beer too. The security gate doesn't work and the hotel manager has no intention of getting it mended - not reassuring when your party comprises some very valuable cars and the hotel is in the middle of a very rough industrial estate. Some of our group went home early rather than face more than one night in this dreadful hotel - the manager's response was a shrug and remind me that the rooms had already been paid for. One expects a Kyriad hotel to be a notch up on e.g Campanile but this one was several notches down. All fairly appaling from Louvre Group I will not be using any of their hotels again

  

• joyadeboer

  05 julio 2019
  Lack of service

  The breakfast is supposed to be until 9 but at 8.30 basically everything is empty. Rooms are poorly cleaned, there was mold in the water cooker, a cockroach in the room and a dirty towel. The side of the bed looked like somebody threw up.

  

• victoriag18021

  12 enero 2020
  Overnight stop driving home to UK

  We stayed for one night passing on a road trip. Hotel was not as advertised. There was no food or drink available. When we checked in the young girl on the desk didnt seem organised at all and kept giggling. When she did give us our room key and directions to get to our room the directions were wrong and it took us a while to find the room. Corridors were smelly. When we did find our room the windows had been left open, the bed, carpet, windowsill were soaked wet with puddles. When we went back to let her know she quickly scurried off, still giggling. She took approx 30mins to return to the reception and when she did she gave us another key and apologised. This room smelt, it was dingy, dated, and generally unappealing. Nowhere nearby to eat by foot so we ordered food to the door on just eat! Thank god we were only there for one night. Do not recommend.

  

• SheilaAnnie

  22 marzo 2020
  Super service - exactly what was needed at a tough time.

  We had to return to UK urgently due to Covid 19 and needed a safe, no nonsense overnight stop. This was just the job. Bertrand on reception could not be more helpful. He offered us the use of the breakfast area for our picnic, found extra pillows & heated up ready meals for other guests. The rooms are small but have everything you need including very welcome tea & coffee making facilities. Its situation is less than salubrious, being in the middle of an industrial estate, but it has secure, gated parking and is well lit. All in all, we could not have hoped for better. Super service at a difficult time.