Kobe Bay Sheraton Hotel & Towers

Comentarios destacados

• Victor J

  12 septiembre 2015
  Magnifico Onsen

  Nos quedamos en este hotel de camino entre Koyasan y Himeji ya que era fácil de acceder desde la autopista y era más mejor opción que los que había en Osaka. El hotel nos pareció muy bueno, aunque posiblemente mejor para viaje de negocios que para turismo. Las habitaciones eran amplias, cómodas y muy limpias. Lo mejor con diferencia sin embargo fue el fantástico Onsen que forma parte del Spa. Muy completo y agradable.

  

• xbanker

  30 octubre 2019
  Big Letdown! Beware, extremely poor Wifi.

  I actually had high hopes and was really looking forward to our stay at the Kobe Bay Sheraton on Rikko Island. I was debating between Marriott properties in Osaka vs. Kobe, but chose Kobe because i thought it would be a better choice with all the amenities i have read about in the forum & website. After staying there 3 nights, i totally regret my decision for the following reasons. 1) biggest letdown was the wifi, or the lack of. The wifi coverage is weak to say the least. It was sooo bad that i tried to test the wifi speed using my PC, it wouldn't even register any speed due to the poor connectivity from not just in the room, but everywhere in the public space (lobby, conference room area, and even when connected via LAN Ethernet cord). I called down to the front desk who kindly brought up a portable wifi, but this was 2G speed. Could not connect to wifi anywhere in the hotel which prevented me from meeting certain work deadlines. Soooo frustrating and upsetting. I found a McDonalds & Tully coffee near the tram line which offered good wifi. McDonalds opened at 7am and sometimes i camped outside of the McD just to get wifi access (they limit it to 1 hour use at a time). Sheraton needs to invest money to upgrade their Wifi because I will NEVER choose to stay here in the future if this is not resolved. 2) Poor offerings in the club lounge. This is the smallest club lounge that i have stayed at any Sheraton property in Asia. The food offering is extremely limited and you are now allowed to take anything to your room (even water or coffee). 3) far from everything. there is direct city bus that will take you from hotel to Sannomiya station which is where all the restaurants & department stores are located every 15 mins but will cost you around 400 yen each way. Getting to Osaka takes ~1 hour and to Kyoto ~1.5-2 hours and cost around $10-$15 USD each way. I think Osaka would be a better base if you plan to travel the area. 4) service is a hit/miss at the property. Just does not compare to a typical Sheraton hotel level of service in Asia. My advise is to anyone looking to find accommodation in Kobe is to look elsewhere. I got a great deal on the hotel rate, but still felt like it was a big letdown.

  

• Paal_Kri

  01 febrero 2020
  Nice hotel, good standard

  Even though the hotel is not located in a very central part of the city I enjoyed staying here. They have parking facilities which were free. Not sure if it was because of my Reward status, but I assume it is free for all guests. The staff is nice and freiendly and the room was pretty big. I was working in the evening and the room was pretty dark though, not much light to find. The sleeping quality in the bed was very comfortable so I slept good before I travelled to the nezt city the day after. Recommended.

  

• RupertS941

  02 febrero 2020
  Great stay

  Overall the breakfast was excellent, rooms were comfortable especially the beds, there's an in-house onsen which was free to use, staff spoke passable English and were genuinely helpful. There's also a convenient bus limousine service to KTX airport. Overall highly recommended.

  

• shunimada

  22 septiembre 2020
  should not be named as SHERATON

  very poor service, especially when you check-in/out front staff does not have any motivation and heart to welcome guest room is unclean even smell ! but worst thing is the towels provided in room - quality is such as cleaning cloth for dirty dogs foot and floor - unbelievably thin, stiff, rough I really hate to use face and body in over all, far below from SHERATON standard !!