Kimpton Lorien Hotel & Spa

Comentarios destacados

• jpotero

  26 enero 2014
  Muy buen hotel!!!!

  Alexadndria, es una ciudad muy linda y el hotel se encuentra en su calle principal, King St. El hotel cuenta con habitaciones muy comodas, ropa blanca de muy buen nivel y un banio muy comodo. Tiene un buen gimnasio con aparatos bien modernos. Volveria a este hotel.

  

• Duquetierra

  08 agosto 2015
  La mejor opcion

  Me quede cuatro noches con mi familia, nos gusto mucho el hotel, el servicio excelente, los cuartos de primera categoría. Lo que cuesta lo vale Si vas a Washington este hotel es la opción, muy cerca del Metro que te lleva a cualquier parte de la ciudad. Pero pasear por las calles de Alejandría es de por si una muy buena experiencia. Una ciudad histórica, muy interesante.

  

• Marimattar

  23 julio 2017
  Viaje inolvidable

  Fui por un curso en Alexandria. Hotel pequeño con excelente ubicación. Llegue en la mañana y me dieron la opción de dejar las maletas ya que me darían la habitación a las 3pm :( Habitación cómoda, baño excepcional, aire acondicionado un poco ruidoso.

  

• bhollow216

  15 febrero 2021
  Long Weekend Getaway

  Had a nice stay. The hotel was clean. The staff were attentive and accommodating. The location is good. There are many restaurants in the area. The hotel is pet friendly. There were many guests with their dogs. Our room was across from a guest with a dog, only heard it barked a couple of times.

  

• Zettybus

  25 febrero 2021
  Was it because I am black? Never again ROWEN ( District manger).

  I fly to DC once a month for my small business to keep 6 people employed through the pandemic. I'm a DC native. My family home is only a few miles away. Because my mom is in the high-risk group. I can't stay with her. The first time I stayed here. I fell in love with the cute design and was happy with the on-street parking. I booked through Priceline. The second time I booked I was so happy to stay there I called before flying in to request the same room. It wasn't available. I was assured over the phone that there were plenty of rooms just as nice. What transpired next was inexcusable, horrible customer service. First, I was given a room with a malfunctioning heater that switch over in the middle of the night so loud that I awaken from my sleep every two hours- I am typing this sleep-deprived-. Second, the room I was given 208 was next to doggy daycare and above a trash chute. I find it very interesting that I would be given the worst room in the hotel once I am face to face with the staff but over the phone, it was a different story. What would make a non-black person give someone a person traveling on business THE WORST ROOM IN THE HOTEL aside from discrimination? My team zoom calls were interrupted all day with howling and constant barking, really loud and nonstop. I had to leave the room to get work done. I had to extend my stay due to a team member contracting the virus. Every time I extended the stay with Priceline, the team would call upstairs to charge me an additional $75 A NIGHT FOR INCIDENTALS, even if nothing was used the previous night. By the fourth night, I had a whopping $375 of incidental holds on my card. This is more than my rental car for 5 days. When I asked the young man behind the desk if the unused amount charged before would suffice for their holds, he explained that his district manager required him to place a hold on my card for $75 dollars for every night I was staying at the hotel, for a room in which one has to enter the bed on the left side because the right side has mystery wetness on the floor. This is inappropriate and unnecessary price gouging. This is my second stay at this facility and my last. This is no way to treat people during these times, especially loyal customers. The only positive I can say about this hotel is that Wendell and the other young male person of color that works from 11-8 displayed excellent customer service. They were just doing their jobs as instructed by Rowen who never even bothered to address the above complaints after receiving them on my second night of 5 nights. No word whatsoever except to charge me-relentlessly.