Khao Lak Palm Beach Resort

Comentarios destacados

• kayky2014

  29 diciembre 2019
  Relaxing Christmas

  Our stay in Palm Beach resort was very relaxing. We had a bungalow right next to the pool/ bar and our deck over looked the beach. The room was very clean and decorated really nicely using Thai items around the room. Staff were friendly and helpful throughout our stay. To get to town you can walk along the beach or the road or get a tuk tuk / taxi for 100B. Very good breakfast included. Thai food such as a rice and noodle dish, fresh fruit, eggs and made to order omelettes. Room service reasonable prices. The hotel has 2 pools and a very small gym. We had a lovely time here. Khao Lak itself is very much set up for tourists but it was an enjoyable 3 days.

  

• HarveyAndEmma

  06 enero 2020
  Appalling management worst hotel experience ever .

  At Palm Beach Khao lak we had the worst experience weve ever have had at any hotel of all our years of travelling . We go on holiday / travelling 2 to 3 times a year and Ive never ever experienced anything like this from hotel management - meanness , neglect and outright lack of care . On the second day there, my son ate steak from the restaurant barbecue and in the early hours of that night he violently threw up several times & had diarrhoea non stop, he also had fever he still has it now after 3 days . When I informed the manager she expressed no concern or care at all & was much more bothered about us moving rooms or paying more money to stay in the room we were in. (We had booked 2 room types for the duration of our stay). I told the manager and food and beverage manager several times what was happening so that they could take the steak off the menu to prevent anyone else getting sick and their response was to scoff and smirk at me, to totally distance themselves from any involvement and basically challenged me to take him to the hospital to prove it was their food - not even expressing any concern for his wellbeing , no sorry, no offer of help or concern at all . They even refused to give me more water for him as he needed to drink lots of water. I explained that he was bedridden and had to be near a toilet at all times as the diarrhoea was very frequent, and between that he was sleeping but again, all they were concerned with was making sure we were going to vacate the room and move to the other room we had booked for the second half of our stay. I was outraged when at 9pm in the evening, my son had unfortunately leaked onto the bed sheets, and so they needed changing - but the reception desk told us repeatedly that housekeeping was closed and they couldnt be changed until morning, and basically made me take the soiled sheets up to reception where the night receptionist called the uncaring manager who insisted she photograph the sheets and send the photos to her before they finally agreed to give us some fresh bed sheets. UTTERLY OUTRAGEOUS. What kind of hotel does that??! The overriding theme here is they just want as much money off you as possible but have no genuine concern for the customers at all. So for the next 2 days I had ongoing arguments with the manager and food manager where they tried everything they could to deflect the blame including them both lying to me blatantly that loads of people had had the beef that night and have been fine ( I exposed this as a lie, actually only around 3 people had eaten it they both tried more childish lies to try to cover it up and pretend it was more). I spoke to another German family who had actually eaten the beef and they said to me The beef is very bad we will not eat at that restaurant again i said why did you not report it and there response was we found the management rude and unhelpful from our check in where I ended up arguing with her and so I thought we were wasting our time Hardly anyone seems to eat at the hotel and Its obvious why. The food is bad. We watched scores of guests walking down the road for dinner to the local restaurants instead. The hotel is very low on trip adviser and getting lower all the time for good reason . I strongly recommend you stay somewhere else for your health and happiness . There are much better hotels all along the strip for much more reasonable costs . We moved (to the Bayfront hotel next door) and found much better facilities, lovely management , good food, staff that cared and went out of their way to help my still sick son, more so than the hotel he got the food poisoning at . Avoid palm beach like the plague unless you want to get sick , like to be exploited or enjoy being treated like youre nothing. Youll see some decent reviews on trip advisor because those people must have not encountered a problem. If nothing goes wrong and you chose to eat out Im sure youll be fine, but if you have a problem youre in trouble. Why risk it? Just chose somewhere else, it has ruined the last week of our hard earned holiday.

  

• DomPom

  06 enero 2020
  Ok for a one night stop over but I would not spend longer there

  Nice gardens, right on the beach High density property though steep slope, which might be a problem with people with reduced mobility Room is reasonably attractive looking, bathroom looking a bit old ONLY one socket available to charge devices in the room Good choice for breakfast buffet Reception not that accommodating for check-out time guests car parking area is limited, we had to squeeze

  

• terok838

  11 enero 2020
  Peaceful resort

  Very nice and peaceful resort. You have always free sun beds and space in a pool. Rooms are spacious and clean. If you take room near reception, mountain room, you need to prepare to climb few stairs. Breakfast was quite standard with omelets and so on. Beach is also peaceful and very good to swim. It deepens quite quickly which is okay for older kids. Taxi to the village is 100 bath. We would stay here again if we are visiting Khao Lak.

  

• Emmarandom

  12 enero 2020
  Bad bad bad management

  The hotel looks very pretty, but the management here need to seriously look at their attitude towards looking after their customers, not just viewing them as £££. We experienced terrible customer service whilst staying here, and they were not interested in offering any help or support to resolve things, so much so, we left early in disgust and we spoke to other guests who had experienced the same bad attitude from the front of house manager. We asked to speak to the big boss/owner as it was clear the reception manager didnt care at all, and despite being promised that we could the next day, of course it never materialised. This hotel could be really nice but the appalling treatment from the management staff lets it down and when youre on holiday, you just dont need that kind of stress, so my advice is look elsewhere. There are several hotels along the same strip of beach, cheaper and better - so just choose another one and go somewhere where they value your custom. Food is awful too, we wondered why it was so quiet in the restaurant at night - people walk down the hill for 20 mins to eat out rather than use the hotels own restaurant.