Ketenci

Comentarios destacados

• Kelly-aust

  29 junio 2018
  Do not get your clothes laundered!

  My Turkish husband went in and negotiated a great price for the night. Previously we had stayed in another resort and decided to stay an extra night in Marmaris and the other place couldnt accomodate is so we chose this hotel. The room rate considering the location was brilliant. Upon walking in the concierge Cengis noticed we had a small plastic bag. My husband asked how much to have it laundered. He said dont worry we will fix it. It wont be much. We had a full suitcase of dirty laundry at the last place and it only cost 45tl. No problem. We were told it would be ready after breakfast the next morning. The room itself was great except it would help if the tv had anything english in it and the menu etc in the room was in English (it is touristic Marmaris) and staff, although couldnt speak English were lovely and fun. The next morning though we went down for the average breakfast. The staff were all lovely and having fun until the Manager walked in. The staff all suddenly looked terrified. No longer were they friendly, just professional and silence. This is not good for the guests. We then got our luggage from the room and went to leave. Asked for our laundry. It came back, the charged us $170tl!!! The items were not ironed, still half wet and two white shirts were turned bright yellow! The hotel got the man to come back on his little scooter and he basically told my husband bad luck that is the fee. My husband was really angry. The hotel gave my husband 20tl to try to compensate us. The laundry cost more then the accommodation and they ruined two $60 shirts! Can I please suggest you find a new laundry service!

  

• Alison2512

  03 octubre 2018
  Good location

  Nice hotel close to the beach and Marina. Although rooms are small they are very comfortable, nice bathroom (but small) great shower, comfortable bed with fridge and kettle in rooms. Front rooms face onto the main road. We stayed in a back room with lovely sea views which I had booked. On arrival was told that all sea view rooms were double only and I was travelling with my daughter. That was the fault of the company we booked through not the hotel! Nice pool area and small dining area for breakfast. Breakfast was typical of many Marmaris hotels. Would have been nice to have had fruits such as apricots, apples etc to go with the yoghurt and maybe nuts and muslie which other hotels provide that I have stayed in. Staff seemed pleasant in general, but one or two did not go out of their way to help! The hotel in the main seems to have Turkish and Arabic guests. I recommend the Spa/Hammam at the hotel.

  

• judysfeir

  06 octubre 2018
  Very rude staff

  Staff so rude no welcome no introduction, breakfast times etc. Did not find the reception staff welcoming. Beds not comfortable at all left with back pain. The dont clean rooms Everyday.dont put towels or other services. location Close to everything which was the only good part.

  

• LeeS846

  22 agosto 2020
  2020 family holiday

  Just got back from the Ketenci Hotel in marmarus, our original hotel was cancelled due to covid, and we were sent here. The hotel was very clean, rooms were great, the pool nice and clean. My only criticism would be the main reception staff were not helpful at all. We later found out that this is not a tourist hotel.

  

• ellieamanda17

  13 junio 2019
  Good location, clean room but rude staff

  On arrival, we were greeted nicely and was shown our room which was nice and clean. We soon realised our room did not have wifi (which should have been guaranteed and was fine elsewhere in the hotel). We asked the main staff member on reception and he immediately said he would change our room in the morning. When the morning came, he quite rudely just said come back later. We then did that and he said he had nothing but promised he would move us the morning after. The morning came and he again, rudely, said he cannot do anything for us. Therefore, we were not able to unpack for three days because he messed us around. After this time, we gave up and just stayed in this room so had to go outside our room or down to the lobby to use wifi. This was not a big deal, but he dealt with it very unprofessionally and rudely. Aside from this issue, the room was very nice and was always cleaned to a good standard. The location of the hotel was very good! It is situated on the main road (our room was facing the main road and it was not loud at all) and is just behind the beach which is where all the bars and restaurants are situated. The only other criticism other than stated above, was that the pool was very small and not many sunbeds or greenery. Was shaded for most of the day as well so we did not use this at all. We liked Marmaris after not having been before. We would highly recommend Yunus, Bono, Jan de Wit and Dubai Lounge for places to eat! Amazing food for amazing prices.