Kempinski Chengdu

Comentarios destacados

• Clark B

  09 diciembre 2014
  La mejor cerveza de Chengdu

  Hotel aceptable y cercano al centro. Lo mejor sin duda el Paulaner Restaurant, un restaurante alemán en el que ofrecen comida típica alemana, cerveza Paulaner (que realizan en el mismo restaurante), con personal muy amable y que cuenta con música en directo cada noche. Muy recomendable si visitas Chengdu aunque no te hospedes en este hotel.

  

• eddyg978

  08 enero 2020
  A very pleasant enjoying stay

  I stayed at Kempinski Hotel from 5-7 January 2020. The staff were excellent in assisting us with our enquires. Special thanks to staff Gread who helped us with moving our luggage to the main road for a taxi that we called. The taxi was supposed to meet us at the hotel but stopped further down the main road and Gread helped us with coordinating with the taxi driver. Thanks

  

• FernandoAldeguer

  17 febrero 2020
  Wait Until they Finsih the Renovation

  Half of this hotel is under renovation and the other half really needs an urgent renovation. The door and window does not close well... the carpet is dirty, the room smelly, the water tank for the toillet in the bathroom makes leaks, the mattress is really old. I complained about the room and they said they would upgrade me. But the upgrade was to move to an upper floor, same room and same problems than the room before. Forget about using the gym and the swimmingpool was really cold. One more inconvenient: They have a good Paulaner restaurant... but only opens for dinner service. It´s a pity, but this hotel used to be one of the best in Chengdu and now really needs that renovation urgently. The location is good to do business and close to the airport, but not my choice again until things change.

  

• TomXian

  02 mayo 2020
  Outdated, partly broken equipment, worn out beds, most service areas in renovation

  I am German and have lived with my family in China for years. Through other evaluations I was already warned that the facilities of this hotel are outdated and in need of renovation. However, it was said that the good service would make up for this. When we arrived by car, there was no one around. I had to go to the reception and ask for help with our luggage. We had booked two executive rooms for two nights. First surprise: the executive lounge is closed, the swimming pool as well as the fitness center. Everything is being renovated. Second surprise: No Wifi in the room, for a 5-star hotel very small room, the simple frame mattress very old and worn out, the air conditioning works but is ineffective (and this at 38 degrees Celsius with high humidity). The windows are single glazed in metal frames, which allows any heat to pass through. The hotel was opened 17 years ago and obviously never renovated. You can see this in the bathroom, where the massage jets of the shower are broken and at the glass sink, where the taps have black spots and the soap dispenser doesn't work. - Usually an executive room offers a whole bundle of additional services, especially access to an executive lounge with free drinks and small meals. As this lounge was closed, we complained. We were then invited to the "Lobby Bar" and were offered a cup of tea and a pretzel (19:00). Ridiculous. As this hotel did not offer to a large extent what was promised, we complained again. Now they were willing to have drinks and a meal brought to us from the neighbouring Paulaner Brauhaus. However, this only applied to our first evening. On the following day we were only offered drinks. - Breakfast is kept simple. Besides two kinds of cold cuts, a little salmon, the usual eggs and bacon, there were 3 or 4 hot and meatless dishes and a few Chinese things. Altogether, this breakfast does not even reach a 4-star level. - I join Fernando Aldeguer and his commentary from February 2020: Wait until they finish renovation! Although the service staff is trying hard to compensate for the hotel's major weaknesses, this is not enough. We have rarely slept so badly in a hotel bed and the service was not convincing in the end. Good is: Smoking is allowed in the lobby lounge and on the terrace (after breakfast) :-)

  

• olioleg

  31 octubre 2020
  Comfortable and well organized

  This is an excellent hotel. Beautifully decorated 1st floor, well organized service, cozy and clean rooms, friendly and polite hotel staff and tasty food in the restaurant. I will definitely recommend this hotel to my friends. Thank you