Kaiserhof Victoria

Comentarios destacados

• SallyandHarry

  16 julio 2017
  Large, Traditional but Friendly Hotel

  We stayed here while at the Kissingen Sommer festival, for which it was extremely convenient. We got a great upgrade for nothing, which included a balcony overlooking the river promenade. Good range of choice for breakfast though be early if you want to sit in the conservatory. If like us you don't like buffet dinners, the tiny a la carte restaurant takes a bit of finding but is OK. Staff were helpful with a couple of problems. Strongly recommended if you want to sample the very typical experience, for people of a certain age, of a relaxing few days in a German spa town.

  

• the_beach_hunter

  01 agosto 2017
  Huge hotel, old fashioned and majestic - with rude and unfriendly front desk service.

  We stayed for 2 nights on our way down to italy. We enjoyed the nice pool. spa area and breakfast. Our welcome was not good - we were met with no smiles or welcome from the slow staff, and when we finally got our key, there were only one double bed in our room - and we were 2 adults and 3 kids. Some of the cleaning staff helped us - they were friendly and tried to solve it for us, and they walked with us to the reception and tried to explain the situation with no extra bed. The reception told us that we got what we paid for and could get no more service/beds from the hotel. We had paid for 5 persons, and When we complained and asked to see the manager, all of the sudden a solution was found from the front desk. I hate it when u have to raise your voice, even when the cleaning people where standing next to us and saying that there was an error with beds in the room, - and despite this - still the unfriendly staff at the front desk decided to ignore our problem..:( Other from that, the hotel itself is OK.

  

• CastleX

  10 agosto 2018
  choose wisely (your Room)

  Unfortunately our first experience was being sent to the wrong room in a villa far from the centre.After this was rectified, our proper room was very well appointed and comfortable. We've visited Bad Kissingen before (during the Rakosky Fest) and so were not fazed by the old-fashioned traditional spa-like ambience in the Hotel, but to the uninitiated you could feel slightly out-of-place. The Buffet Dinner was very good and is served in huge rooms with equally high ceilings. The Pool-zone was nice and although all modernity seems an anathema, the slightly lost feeling you have in navigating the hotel adds to its' charm

  

• Summertill

  08 octubre 2018
  Spectacular Holiday!

  When I drove in late from Wolfsburg, my GPS landed me in a pedestrian only walkway! It was 10:30 PM, and the front desk was so kind to give me a different address on Schloß. My arrival was greeted by a very sweet set of German ladies! One spoke English quite well which was delightful since I know four words! My rooms were ready and we were off for a good nights rest! Breakfast each morning was nothing short of heavenly. It is included in the price of your room, and each member of our family loved the choices! The location is wonderful, and the pool was ideal for us to swim each afternoon before dinner! We may have been the youngest family, but we were greeted with kind, distinguished guests who obviously knew the ropes! We will return and soon I hope!

  

• RJR2005

  12 octubre 2018
  Old World Charm

  This hotel has a classic beauty-high ceilings, stain glassed windows, wooden paneling and gold glazing. The hotel is located near the downtown walking area and Kurgarten. This is the place to be for eating, relaxing and live music. There were three concerts a day during our stay. The hotel consists of multiple buildings, some of which are more dated than others. Our room was in the Garden Villa. While the room was very spacious and included relaxing garden views, it was also well worn and decorated in the 1970s-1980s fashion. Our family was staying in the main building in a much more modern and well maintained room. Hotel has its own parking garage. The breakfast is served in a beautiful atmosphere with friendly staff. The breakfast selection was one of the best I have seen. Warm foods, deli selection, fresh fruits and breads, numerous yogurts and juices. The service was very accommodating and English friendly. The pool, hot tub and sauna area were also nice. The exception being that the 90 Degree sauna was not functioning properly and the sauna rules werent clearly displayed. This led to confusion about whether bathing suits were allowed/required in the sauna area. NOTE: Exchange or turn in of robes and the red pool towels is at the front desk.