JW Marriott Hotel Harbin River North

Comentarios destacados

• Jane E

  09 enero 2020
  Classy but a distance from the downtown

  I stayed 3 nights at the JW Marriott while attending the Harbin Ice and Snow Festival. I had booked a King room but was upgraded to something a little bigger. The room had a king bed, desk, sofa and coffee table. The bathroom was big with a walk in shower, toilet in a separate cubicle, a full size bath and twin sinks. There were also the usual amenities including a kettle (but no coffee maker), iron and ironing board, safe and minibar. The latter had only a few cans of drink and a couple of packets of cookies. The curtains and blinds worked mechanically via a switch by the bed which it took me some time to find. Echos of "Lost in Translation" for those who have seen that movie. I was also confused with the light switches and never managed to make the lamps work. Fortunately the ceiling lights were bright enough not to need any assistance. On a down note is the free wifi which is one of the worst connections that I have had in China. It was so slow as to be just a small step up from dial up. My tariff included breakfast in a main restaurant. It was busy but not frantic. From my perspective there were not enough western options but that is to be expected in a hotel where the majority of guests are Chinese. There was a very nice executive lounge that I was able to use as a Marriott elite member. Lovely staff, okay food and a nice view out over the river. The concierge desk arranged to send an international package for me at a very reasonable cost and with little fuss which was very much appreciated. The hotel has a free shuttle to the downtown and the Ice and Snow festival parks. It only runs a couple of times a day and does not offer return rides but was a good benefit given that the hotel is way beyond walking distance from the downtown. A major downside of the hotel is the lack of anything but offices and hotels within walking distance and also that no taxi drivers seem familiar with it. Overall however, it was a very comfortable place to stay with helpful staff which compensated for the distance from the downtown.

  

• SEA-Fred

  10 enero 2020
  Hotel for snow and ice festival

  4.5 stars I mostly agree with Jane Es review of the hotel. I think we rode the hotel shuttle bus with her a few times andTakes quite a bit with her but never caught her name . The king room we had at the hotel was very nice. Large bed, remote controlled drapes, separate tub, large shower. Our room also had a view of the river (but unfortunately the smog was quite bad during our visit so we werent able to fully enjoy the view). Pros: Complimentary shuttle to main attractions Nice clean rooms Concierge Executive lounge was nice Staff was nice Pretty good breakfast buffet Cons: Room temperature couldnt be adjusted (a bit warm but not unbearable) Somewhat limited food choices in the lounge Taxi drivers either werent familiar with the hotel location or didnt want to drive us to the Songbei area (save yourself some hassles and download the DiDi app!!!) A special thanks to concierge staff Frank (lead concierge?), Barry (always smiling and giving The Shaka ), and Hannibal (honest taxi advice). Everyone at the concierge desk was so eager to help. Frank, Barry, and Hannibal all spoke very good English and took great pride in their jobs. Thanks for a great stay! BTW, the ice festival is spectacular!!!

  

• GlobalWizzo

  20 enero 2020
  Really nice Hotel

  We stayed at the JW Marriott, Harbin River North, January 15-19, 2020, in order to visit Ice and Snow World and the snow sculptures on Sun Island. With Titanium status, we bumped up into a very nice City View Suite which was beyond our expectations: 2 bathrooms, living room, and large bedroom. The living room had a sofa, desk, leisure and work chairs, TV, closet, wall shelf unit, luggage rack, and many cabinets and drawers for storage. It was reminiscent of the JW Marriott Marquis in Dubai, on a smaller scale. One bathroom, by the front door was toilet and sink only, but very spacious and the counter was long and equipped with a makeup mirror. The main bath had toilet, shower and tub, a smaller sink area with makeup mirror, but featured a TV within the mirror. The tub had a reading rack across it, equipped with a book stand and TV remote. The bedroom also had a TV shelving, and a closet. Controls by the bed allowed for lighting control and also control of the automatic shades and drapes. (Auto drapes were in the main bath and living area as well as the bedroom.) The suite was richly decorated in varnished wood, touches of gold, and a chandelier. There was indirect accent lighting and task lighting available in every room at the touch of a switch, allowing for easy reading in every room, or mood enhancement with low lights. Charging stations were on each side of the bedboth plug and USB...a feature weve come to expect but have not found uniformly. Most of the outlets are multi plug types for euro, us and Australian plug types Our overall impression was one of opulence: lots of marble, mirrors, heavy sliding frosted glass doors, shiny wood, and thoughtful conveniences. During Ice festival time, a hotel shuttle provides drop off service at a local mall, Tiger Park, Sun Island (snow sculptures), Ice and Snow World (the world famous ice sculptures), and Central Avenue (Zhongyang Pedestrian Street). Seating is limited and you have to book a specific time and destination. You will need to cab back and the DiDi app is a must. Wed read some accounts that mentioned Lounge food was sparse, but as far as we were concerned, the food provided in the Exec Lounge was sufficient in type and quantity to meet our needs. The cream puffs that were part of the afternoon tea offerings were the best Ive had. They were filled with real whipped cream. One nice touch was a cooked to order menus of dumplings, wonton soup and a couple other selections in the evening in addition to multiple hit and cold foods. Breakfast was available in one of the hotel restaurants, and we chose this over eating a continental breakfast in the Lounge (Lounge breakfast must be booked a day prior). Albeit heavily skewed toward Chinese delicacies (hello, were in China), we both found plenty to eat. There was an omelet station, mini pancakes, cereal, salad, fruit, and various breads for the traditional Western eater. If you like Chinese foodand we dothere was a noodle bowl station, myriad cold marinated salads, dim sum, fried rice, fried noodles, sushi, countless soups, and items that looked good but that I was unfamiliar with. The staff were friendly and attentive. The hotel has a Brewery bar/restaurant with live entertainment. Things that stood out. Hannibal, one of the concierge team, was always looking out for us. Reminder calls for the shuttle, taxi driver directions, etc. The floor maid was super attentive. This is one of the few properties that includes laundry for 2 pieces daily for this group. Other info: This was our 3rd China trip in the past 12 months as tourists. Harbin is one of the larger cities with Russian influences from years back. English is not widely spoken locally or by the hotel staff. That said their English was far super to my Chinese. Google Translate works and everyone uses that or the local version. Apple Maps were more current than Google. You need a good data package or none of this works. Facebook works with the cellular data and not in the hotel WiFi. I found this to be true in all the Marriotts so far. Still,it is interesting to be the only westerners any where. Hotel/train/subway etc. we had a lot of fun.

  

• 235noelv

  30 enero 2020
  Good but not quite yet a JW Marriott

  Staff especially the front desk and concierge are very helpful and accommodating. The room was nice, clean and comfy. I requested for foam pillows in the app and they were there, good attention to this detail. Some improvements can be done on the quality of some of the dishes in the JW Cafe. It was either a hit or a miss, some dishes are really good but others are not. More selection is also needed. I also find lack of staff in the hotel lounge Cafe and the Chinese restaurant, maybe because of the Chinese new year holiday. I wanted to have lunch and snacks in these places but nobody was there. I appreciate the shuttle service. Generally, it was okay but compared to other JW I've been to, they can do better.

  

• 152maximb

  19 agosto 2020
  New, clean, great service

  Very happy with my stay at this hotel. My Bonvoy platinum status was recognized with an upgrade to a suite on a club floor. Staff was quite helpful and pleasant. The facility itself is modern and clean. Nice furnishings in the room and common areas. Location is a bit far from the south side (the Central Street district) but quite convenient to the ice festival and tiger reserve. So, in the end - a good compromise. Taxi fares were pretty cheap going across the river - RMB30-40, depending on the traffic. In the spirit of constructive criticism, I'll make a couple of suggestions that would have made this a full 5-star establishment. 1. Staff's English skills can be improved, especially at the front desk. Concierge was better. Part of the appeal of sticking with an international chain in an unfamiliar country is to overcome the language handicap. 2. Menu for breakfast could have had a little better Western variety. The food was tasty and plentiful, but not too much for those not enamoured with a chinese-style breakfast. Overall, if I wouldn't mind staying here again, especially if I was seeing sights on the North side of the river (tiger reserve, Opera House, ice festival, Wanda City, Poseidon water park).