InterContinental Xishuangbanna Resort

Comentarios destacados

• Victoria E

  29 enero 2018
  Hermoso hotel rodeado de jardines

  El hotel es hermoso: rodeado de jardines y un lago artificial con peces. En los pasillos hay perfume a flores. Posee un gran jardín central muy lindo. Las habitaciones son espaciosas y muy cómodas. Muy buena cama.

  

• Kasivia

  25 diciembre 2020
  Lower Your Expectations

  This property fits right in to the overall Banna theme: Had its day; not worth a visit. Service fluctuated between somewhat helpful and non-existent. Room was not fully clean when cleaned and was sometimes not cleaned while we were out. There was still a section of carpet that had not been vacuumed for our entire stay. Items that were used, such as coffee packets, were not replaced. There were Nespresso pods, but no coffee maker. Our room keys also mysteriously stopped working at various times. Nearly zero English amongst the staff we encountered. Breakfast options were limited and repetitive and room service consisted of a dozen or so options. Lounge was closed, so used lobby bar with limited and unclear options as well, despite well-meaning bartenders. Coordination of trips and transportation was also challenging with a monolingual concierge team. We appealed to the Guest Service Managers several times with mixed success. Overall, Id give Banna a pass. If you do come here, and suppose this is your best bet, be prepared for a dated property with mediocre food, cleanliness, and service. Our IHG Ambassador status also didnt seem to make any difference in terms of service, upgrades, etc. Disappointed.

  

• Voyagerpro1234095

  28 diciembre 2020
  UNACCEPTABLE

  Im a very very disappointed for this hotel. I thought it was a excellent hotel and very beautiful. But firstly Its very very difficult to find your room because there is too much block. The service is very bad like very very bad. We wait 40 min for club sandwich and after that they came and tell us that there were not club sandwich anymore. Lastly I wanted to say except all the bad things that the fitness room is very good there is everything you want. But its was very disappointed

  

• js96

  07 enero 2021
  Rustic jungle resort, good service

  Because of the pandemic, we couldn't travel out of China so we settled on Xishuangbanna. It does have a different feel to the rest of China, but still has the conveniences of China (such as Didi). The IC is located a bit outside of town, so there are very few delivery options- we often had to taxi in town to pick up food because the prices at the hotel were very, very expensive. There are no restaurants or stores nearby. The hotel itself didn't feel like any IC I'd been to before; it felt a little older and not always well maintained (for example, the steam room in the fitness center didn't work; the TV channels in the room were very grainy, Wifi wasn't good and I had a lot of trouble connection to a VPN- this was not the case at the Crowne Plaza just across town). In-room coffee was just instant coffee packs- a hotel faux-pas in my book. But when I asked Snowy at the front desk, she scored us a Nespresso machine for our room. I really appreciated that! I agree with other reviews which said "lower your expectations"- this isn't a new urban Intercontinental with all the amenities. But I felt the service was good; everyone was friendly and outgoing which isn't always the case in other parts of China. Eric Rao and Snowy stood out for their excellent service. At check-in, there was a tour bus that came in when we did so there were long lines, I went to the back of the line for IHG elite members (I just have Platinum with IHG) and was told by staff to wait in the other line. This seems to happen a lot with IHG in China- the rewards line really doesn't make any difference, they take anyone first come, first served. Not a big deal, but then don't bother having the special line, right? Check-in was slow (maybe 10 minutes per customer), but that's typical. Maybe it's just all the paperwork. Check-out was a breeze. I was pleased that the hotel gave us breakfast as IHG members. IHG's program is weak compared to others, but this property treated us well. We were denied a room upgrade, but the breakfast made up for it, in my opinion. The rooms are large, as are the balconies. A table on the balcony would have been a nice touch, but there is a desk in the room. In general, I felt they could have more seating and tables around the property. When we picked up pizzas, we tried to find a place and the dining room was kind enough to let us use the outdoor tables. I found the staff to have a nice, can-do attitude when we made requests. The kids club was great- lots of activities. They didn't allow parents to drop off kids, but it was still spacious enough to allow parents to relax while the kids played. The outdoor pool was great, but very cold. It's so lush around it that there's little sun on the pool. That's great in the summer, but not so great in the winter. The outdoor kiddie pool was empty and their didn't appear to be any hot tub either. Overall, this is a good property and the staff is great. We used points (20k/night) so I was happy with the value. Honesty, paying the room rate of RMB1200 seems a bit high to me, but in off-peak times, it might be more reasonable. Go in with reasonable expectations and you'll have a great stay in Banna.

  

• Lapoixance

  28 diciembre 2020
  A shame to pay that much for such poor service quality

  The resort has nothing to be ashamed of: infrastructures and activities are not disappointing, and are numerous enough to allow yourself to enjoy your stay at the hotel...however, the period of stay is what matters the most: having spend 5 days here in december 2020, the resort was pretty much empty has there is no particular Chinese celebrations during these month, and i guess this is why the hotel staff was clearly disappointing. I prefer to warn you before you live this by yourself: ordering a plate will imply a 45minutes wait period before the dish is served on the table, communicating with waiters, even when I speak a good level of mandarin, is close to impossible. To conclude, the service quality is extremely poor and cheap. However, bed rooms are very good, and beds offer an amazing comfy night for each customers. Thank you, and my advice will be to choose a period that isnt off-season in china, or dont choose this hotel at all as the service quality, which makes at least 50% of your stay at the hotel, is along the worst hotel services and staff I have ever seen after all the hotel I had the luck to go to during my life. Kind regards, A disappointed customer.