Inatel Graciosa Resort & Business Hotel

Comentarios destacados

• irisinha

  25 agosto 2011
  Magnifico hotel

  Estuvimos una noche en este hotel, y mi valoración es muy buena, nos proporcionaron una habitación superior a la contratada, una suite, y fue estupendo, con vistas increibles e instalaciones impecables. Sólo destacar, más por curiosidad que por fallo, que cuando ya estabamos dormidos, después de un día de excursión por la isla, aparece un camarero llamando a la puerta para dejar una bandeja de fruta y agua debido a que se les había olvidado. dejo a la imaginación de cada uno, nuestro asombro y preplejidad, pero agradecimos el detalle. El desayuno aceptable.

  

• Jesus M

  06 agosto 2013
  Hotel de 5

  El hotel es muy moderno, la comida del hotel es excelente, la única pega es que el menú que tenía y te entraba con media pensión es el mismo durante un mes, puedes escoger otros platos de la carta pero no entran. Lo cual sí vas a estar más de dos días, al tercero te has recorrido toda la carta del menú para media pensión. El hotel tiene un trato correcto y una de las chicas de recepción tuvo el detalle el último día de dejarnos salir de la habitación tarde, cogíamos el Ferry de vuelta a la isla de Terceira y salía tarde como a las 19.00h. El hotel tiene unas instalaciones muy acogedoras, nosotros hicimos más un turismo en la isla de ver el volcán extinto o dar un paseo por el pueblo por lo que no pudimos aprovechar mucho la espectacular piscina. Un hotel moderno y esta a cinco minutos andando del centro

  

• frasal2013

  06 agosto 2019
  Disappointing

  Our family stayed here and we were very disappointed in this hotel. It was clean and in a pretty location. Our rooms had peeling paint and were in desperate need of a refinish. One room smelled very strongly of urine and when we checked in, they had left the window open trying to clear the smell so they should not have used that room. Only one pillow per bed and no extra blankets. Hotel restaurant doesn't even have a menu at dinner. They make one two soups and two entrees and those are your only choices. Breakfast very poor as well. Would not recommend nor will we stay here again.

  

• drchrysc

  18 octubre 2019
  GRACIOSA 2019

  RETURNED AFTER 4 YRS ABSENCE TO FACE A NEWLY CHANGED MANAGEMENT, staff always attentive, food acceptable considering our whole package for a week. Nothing to complain about, but the hotel is in physical decay, needs some paint and some inside maintenance to continue as a 4 star unit. There was rain in the suite, some blinds needed replacement and the balcony was peeling off paint. Otherwise a memorable stay but please maintain the building to its previous standards before it deteriorates further. My compliments to the new management who works from early am to late pm in order to maintain the two separate companies managing rooms and kitchen

  

• Aeronaut65

  19 noviembre 2019
  Mismanagement

  When Amoma went out of business I contacted the hotel about my booking and received a confirmation that my booking was secured by another company. When arriving there was no booking. They tried to sell me the room at rackrate price which I did not want to pay. Agreeing to EUR60 per night incl. halfboard. After checking out I received a mail that they "forgot" to charge me for my dinners and asked me to pay extra. Checking my bill I found out that they already charged me EUR70 per night (not the EUR60 as agreed) and then they have the ordasity to try to get me to pay more!!! They actually have to refund me EUR24!! The socalled resort is located in the outskirts of Santa Cruz, it might have been very modern once, but is falling into disrepair. Breakfast is simple and the morninglady absolutely unfriendly and not suitable working with people. The young man at dinner did his best and was friendly. Couldnt help feeling like a second class guest. Out of the 3 dinners 2 of them were awful, lukewarm and with flaccid potatoes. No vegetables or salad. Not worth the money, and 4 star it is NOT!