Impiana Hotel Senai

Comentarios destacados

• KamalRDec2020

  14 diciembre 2020
  Multiple Business Stay in December 2020

  Overall service and facilities are very good. However, more checking of guest rooms is required to ensure toiletries and room amenities are properly replenished/restocked and are in good working condition once a guest has checked out and before the next guest checks into the room

  

• rjamal983158

  17 diciembre 2020
  Value For Money

  If you plan to shopping at JPO, this is the best place to stay. Just 8 to 10 min drive to JPO and Paradigm Mall. The room was spacious and comfortable. Will put this hotel into my favourite list stay.

  

• sganapat

  20 diciembre 2020
  My review

  Hotel Stay was pleasant overall . The last I visited the food quality during was bad but I was pleasantly surprised at the variety and quality at breakfast this time around. Value for the money and even my collegues commented the same.

  

• Elaine C

  04 enero 2021
  No more next time

  Horrible experience. Probably the worst customer service hotel I've stayed in. From the service of the staff to the food, it was just unacceptable. Booked my stay with lounge access - during check in, i was not even informed at the beginning of my check in that the lounge was closed due to COVID measures. Only when i asked for the lounge floor only was I informed that it was closed. Unless i was misinformed, there were not notification whatsoever on the lounge closure during my booking. Front desk was not even willing to provide more information - just brushed off and said "Everything is available on our website. Go and look". I mean, I paid for the lounge access service and there were no compensation at all for the "non existence" lounge access. I called Agoda to clarify and all they mentioned was that they have no control on what is advertised on Agoda and all data/ info published on the Agoda website was directly provided by the hotel. Next day, at bfast, I clearly booked 2 adults and 1 child in my room. Booking also clearly states "Breakfast Included". However, after much clarification, your F&B front office was clearly dissatisfied with the outcome and was grumbling right in front of me, your hotel guest. This shows that Impiana staff is disrespectful to guests and it appears to me the PR is not in their vocabulary. Was clearly disappointed and my family and I could not wait to check out of your hotel after all these unwanted incidents.

  

• jpriya2021

  08 marzo 2021
  Candlelight dinner

  Very reasonable price for 1 nights stay with candlelight dinner packages and highly recommended for couples who plan to celebrate special occasions day. May stay was awesome and special will come back