Hyatt Regency Rochester

Comentarios destacados

• 824guy

  16 marzo 2020
  Cleanliness not at this location.

  Room was not cleaned on a two night stay. Called front desk and was treated as if we where bothering management! If your looking to stay in downtown Rochester, theres a Hilton next door STAY there same room price and clean. Thats our next hotel when we visit again. Hopefully they will turn our room around! This was room 1207.

  

• Alltheusernamestaken

  19 marzo 2020
  Excellent employees

  Reserved a room during the ACDA Conference during the first week in March. There was some confusion with venues and the communication level was excellent. There were some problems with the room/service and those problems were rectified quickly and professionally with a polishing of friendliness and compassion. The view was excellent, the room clean, any interaction with the front desk was top notch.

  

• Paige5298

  31 julio 2020
  Accommodates wonderfully for COVID

  Towels are wrapped in plastic and everything as been wiped down and looks/feels clean. Internet is decent and the tv has Netflix and hbo for people subscribed to the service. Lots of sink counter space in my room and the bed is comfortable. Overall a very good experience so far for quarantining!

  

• Mrs_Ware229

  08 octubre 2020
  Adherence to COVID practices. VERY CLEAN ROOMS

  I had an unplanned trip to NY and was concerned about traveling to a covid "hot state." A TripAdvisor review rated Hyatt Regency Rochester highly on their compliance to COVID. I booked according to the review and transportation information we verbally confirmed. The rooms and lobby were very clean. The toiletries and coffee items were individually wrapped!!! I always "re-clean" but unlike other hotels I would have been comfortable if I did not sanitize the room. There was a big communication between the website and the two calls made to the hotel about transportation. I was not happy due to the big inconvenience upon arrival, but on my departure, the General Manager spoke to me and made a decent offer to offset the issue I experienced. That was appreciated. So note- due to the current pandemic only airline staff will be picked up from the airport. Lyft will be a "forever" wait from the airport, not from downtown. Taxis are available (at the airport and hotel) and will cost on average $25. Important - all of the transportation services pick you up on the street NOT under the valet/check in area. (You need to know so they won't leave you). Finally, the pandemic nearly has the area as a ghost town so pack snacks and don't plan for many eateries to be open. There is one by the hotel that was open. All in all, I would stay again. 4 thumbs (stars) up.

  

• jmaxim9318

  24 febrero 2021
  HYATT REOPENING

  I was the first person to stay in REOPENING DAY! They take great COVID 19 PRECAUTIONS! No bar, ice machines, or breakfast was sad to see but not the hotels fault! Love this hotel! I highly recommend it to everyone