Hyatt Regency Lisle near Naperville

Comentarios destacados

• alexxfts

  27 enero 2013
  Comodidad y excelente atención

  Cerca de Aurora un hotel cómodo, limpio y de excelentes instalaciones. Habitaciones amplias. Atención de primera. Excelente opción para ir de compras a los premium outlets. El personal esta dispuesto a ayudarte y a sugerirte excelentes opciones para cenar!!

  

• chagoyanedith

  21 septiembre 2016
  Recomendable

  Cuando hicimos la reservación nunca nos dimos cuenta de que estaba muy lejos del centro de Chicago pero el hotel está muy cómodo, está muy cerca la estación de tren y los suburbios de alrededor están muy lindos. El servicio es excelente todas las personas muy amables, el señor de edad que nos llevaba a la estación del tren muy servicial (no recuerdo su nombre), Omar en del bar y sobre todo en el restaurante con la mesera Leticia. Muchas felicidades

  

• Atwnqt21

  20 febrero 2021
  Never ever again

  Very upset with my stay I stay with Hyatt all the time but this property was one that won't get visited again front desk treated me very rudely when told i was expecting a different room I was told I wouldn't never been offered that room due to needs to be booked months ahead just treated very badly

  

• stacyguysmusic

  24 febrero 2021
  Great place to stay

  As always my stay was exceptional. Staff is extremely helpful and kind. Rooms are always to my satisfaction. Just a great place to stay. Close to the city but far enough away to have a more relaxing stay.

  

• Xphila

  01 marzo 2021
  Great service, dirty rooms

  This was our third staycation this year, trying to keep the kids entertained during the cold spell in Chicago. We chose this hotel due to it's proximity to Morton Arboretum. First the good. The hotel is right next to the Arboretum and close to downtown Lisle, which has some good food options. Hotel lobby is spacious and welcoming. Front desk staff was extremely friendly and helpful and always greeted guests as they walked by. All the staff I encountered was exceptional. Now the bad. We checked in around 7:30pm and got our room on the 5th floor. We took our 2 tired kids (ages 2 and 5) to the room to find a very dirty looking room. There were white stains on the 2 ottomans and greasy finger print marks on almost every surface. The shower head in the bathtub was rusted and literally hanging loose, disconnected from the pipe. I immediately asked to change rooms and was told that only 2 other rooms were available for the evening. So I took another room on the 3rd floor. The entire corridor on the third floor reeked of pot. That was not a good start for this room. This one was better than the first, but barely, Same types of stains and marks on various surfaces. But it was now late, the kids tired, and we knew that no other rooms were available. So we got out tons of wipes and set out to clean the room. The stains did come out, so this was a clear housekeeping oversight, However, when my son leaned against a wall to take off his shoes, a large air duct cover fell down on the bed, exposing a massive hole, full of dust. I somehow managed to put the duct cover back on and was getting ready to leave the hotel, but my wife convinced me to stay the night. The next morning, the helpful front desk staff, gave me yet another room. This one on the 14th floor. This room was larger and much cleaner. We still had the issue with stains on many surfaces, but not as bad as the other rooms. So we cleaned them. But overall, the rooms are very dated and old and certainly in need of a thorough cleaning and ideally, renovation. Since no services were open due to Covid, I cannot comment on those, but I expect cleanliness to be a minimum requirement from hotels, no matter what the star level and this hotel failed miserably in that department. The fact that I could clean those surfaces with baby wipes convinced me that this was a lack of proper cleaning and not just the result of having old furniture and fittings.