Hotel Villa Sorriso

Comentarios destacados

• Nivek41

  14 julio 2015
  Do not book this untrustworthy hotel

  I booked Hotel Villa Sorriso through hotels.com in July 2014 and secured a 'book early/low price' deal. Upon booking, I paid the amount requested in full to the hotel. The hotel took my money and emailed me a confirmation voucher. Four weeks before the start of our trip (July 2015 - a year after my original booking/confirmation), the hotel informed me that they had made a mistake with the price and that I would have to pay them an additional 840 euros if I wanted to keep my booking. The agents working for hotels.com made numerous telephone calls and sent emails to Hotel Villa Sorriso informing them that they were obliged to honour this confirmed booking. Hotel Villa Sorriso refused their requests stating again that I would have to pay them an additional 840 euros. Fortunately hotels.com honoured their terms and conditions (unlike the hotel) and cancelled our booking and provided us with alternative accommodation. If this was a genuine mistake, I do not understand why it took Hotel Villa Sorriso 11 months to contact me, why they held my money for almost a year and why they sent me a confirmation voucher. I found the actions and behaviour at Hotel Villa Sorriso totally unacceptable and wholly unprofessional.

  

• 367iang

  19 julio 2015
  Beware - hotel asked for more money

  I booked a triple room (2 adults + 1 child) at Villa Sorriso in October 2014 for a week's holiday in August 2015. I received a voucher from the hotel confirming my booking and the price. One month before my holiday (9 months after my original booking), the hotel emailed me and asked me to pay them more money if I wanted to keep my booking (an extra 960 euros!) claiming that they had made a mistake with the original price that we had agreed. I was not prepared to give them the extra money as we had already agreed the price and I had received the hotel booking confirmation. I subsequently cancelled our room at this hotel and found alternative accommodation. Beware when booking this hotel as my experience is that they ask for extra money you were not expecting to pay.

  

• Kristof_M

  17 marzo 2017
  Decent holiday hotel

  Stayed a couple of days in the hotel during the Christmas period with my family, we booked 3 rooms. Rooms were all big en clean, but slightly outdated. Breakfast was good with a decent variety of choices. Good price/quality and could recommend the hotel when visiting Venice.

  

• Brandtholdt

  19 julio 2019
  Not, what we expected

  Very nice owner. But .... The hotel is nothing like the pictures. 3 stars no. 2 stars perhaps. Er rented a room with a balcony with seaview. 16 m2 and many nice things. The balcony to the sea was less than 1m2 and seaview wad was not easy. A lot of things mentioned in the booking, was not there. Bad smell on the bathroom. 16 m2 mus be including balcony and all. Outside was not a nice look. The hotel could for sure use some paint.