Hotel Tiefenbrunn

Comentarios destacados

• bc_foodlover

  06 enero 2019
  Website and brochure misleading

  Before I start- we love Lana. We have been there before and the people are authentic, friendly, and amazing. So when picking an accommodation we put a lot of trust in our research on websites and via email contact. This place checked all those boxes and seemed priced competitively to equal accommodations we are aware of in town. But, I feel compelled to warn travellers that the marketing brochure, website, and wellness and relaxation is misleading from what the experience is actually like. When we arrived we were given a 1 bedroom suite, even though we booked and paid for a 2 bedroom suite. When we brought it up we were shown a 2 bedroom that was not great, and not as per the layout of the website. So we stuck with the 1 bedroom suite. We were offered a lower price, but only after we commented that we booked and were quoted for a 2 bedroom. So not off to a great start. First of all, the rooms are not what they look like in the brochure. They have dated uncomfortable furnishings. The bed is very uncomfortable - you can feel the springs in the bed digging in to your back. The pillows are older and packed out. By the look of the website you think you would be staying at a well appointed modern suite. But it is not. We are staying in the apartment residences, and it is very dated. There was also barely anyone working at reception. I understand this is a family run accommodation and it was over the holiday period, but we didnt feel there was enough oversight to guests. The lights in the lobby are always off. To the point where it is unsafe to walk down the hall. There would be no relaxing in the lounge as there are no lights on. In winter it gets dark early. Too bad; you cannot use the nicer looking lounge for the dark. I understand that in slow season economies are made, but I believe the residences were full while we were staying there. For wellness...the swimming pool indoors seems ok, but we didnt use it. Also you have to pay to use the sauna, it is not included. Not sure how we would as no one is at reception ever to ask. I dont recall seeing that you have to pay extra for those facilities on the website. And finally, the worst offender- the acoustics. you can hear EVERYTHING. in the next room. In the room below. In reception. We were at the top floor and we can hear people in reception in the next building. Everything is a hard surface so it just bounces. So much for a sense of relaxation. The worst part is, there is a group with about 8 children who are letting them run up and down yelling, from room to room, with no control. There is a big playroom off the lobby but they didnt use it. We had to complain to them directly several times. If someone was actually working at reception perhaps they could say something but no one is to be found. It made for a very uncomfortable situation. I would not recommend this hotel. The acoustics are horrid, the furniture uncomfortable, and the rooms dated. Im sure the management is friendly (from the limited contact we had with them) but cant comment more than that as we had barely any contact.