Hotel Sunrise All Suites Resort

Comentarios destacados

• 265chrissiew

  19 octubre 2019
  Not as bad as I thought

  We stayed the middle of September and we both enjoyed it. I didnt have massive expectations after reading all the negative reviews but I was pleasantly surprised with my holiday. Food in my eyes was good. I didnt have any issues with the food been really cold and I thought there was enough variety and Im very picky with my food. We had a issue with the hotel room as we was given the wrong one and after speaking to reception was soon sorted and our new room was brilliant with a lovely view. Shower in both rooms was shocking tho both didnt work well at all and our fridge was never restocked. Pool area was ok although the life guards were busy on there phone every time you saw them. Drinks were a let down. I like a drink like anyone else but the amount of alcohol they put in your drink and chat at the same time made these not drinkable. Overall I think its a nice hotel

  

• angelsdaughter

  31 octubre 2019
  Excellent experience

  Great management and service providers. Clean and comfortable suites, smiled and welcoming staff. Daily cleaning in rooms and all necessary facilities available for a pleasant and safe stay. Very well organized beach towels equipment and supplies. Clean and maintained pools with great variety of sizes and location. A lake to enjoy water jumps and natural resources.Great food variety and delicious meals,tasty and healthy food, excellent service and hygiene. Animation for children and adults all day long. Wonderful and amusing ice cream house and grill bar. You feel like staying in a well organized village with own supermarket, currency exchange bureau, medical center, gift shops. Seaside is on a 5 minutes walking distance with sandy beach and comfortable sunbeds. Surely would recommend it for a relaxing and pleasant family holidays.

  

• mchught2019

  06 noviembre 2019
  Not four star

  After a very long drive from the airport we finally arrived. Reception was busy and confusing but rooms were big and confortable. Loved the pools and always enough sunbeds. The private beach was excellent too and is a big plus for this venue. It was really let down by the food- every meal time is chaos and food is only ever tepid. There is no system at all and at times moving with food is dangerous. The pool side snack bar was the best bet for food. I dont think we would go back here .

  

• Sunshine35564034119

  09 diciembre 2019
  Sunrise all suites

  The most horrible holiday ever it was unclean staff very rude meals were cold birds flying around bird droppings on tables were you eat we had awful time went out for meals grandson had sickness ended up with a drip in cost us 800 euros we were very worried couldnt wait to get home

  

• OnAir774920

  13 septiembre 2020
  Insect friendly hotel

  The location was easy to find, being just near the main road. As we entered the hotel`s premises, we were hardly able to find a parking spot, noticing that even the access ramps for the sidewalks were blocked by parked cars. As we`ve reached the Reception, we`ve done the check-in very fast, but we didn`t received a map of the hotel (it`s quite vast and with lots of amenities) so it was rather difficult to find our room and the other places of interest on the premises. Because the bedroom of our apartment was in the vicinity of the main road, our first night was noisy and we`ve requested for a room change. In the mean time, we`ve noticed that a group of ants made their nest inside of one of the walls. We`ve communicated this to the reception, and we received another room (smaller than the initial apartment we`ve paid for, but as we were informed it was the only one available to suit our need - quiet and no ants). During the second night in the second room, my fiancee woke up at midnight because she felt something crawling on her hand. We turn on the light and we started to search under the furniture to see what it was. Under the wardrobe we`ve seen some movement so I've moved it aside to maybe kill what we suspected to be a bug. In one of the many spaces formed at the intersection of the floor with the wall, we`ve seen an insect (Scolopendra cingulata, a specie of centipede) of which later we found from a zoologist that is venomous and the most dangerous insect in Bulgaria. Of the insect, we weren`t able to take any photo because it`s very agile and it immediately crawled into the wall (as if it's "house" has been there since forever). We got very scared and I`ve called the Reception to notice the incident. They dispatched someone with some insecticide to apply on the wall crack we`ve seen the creature crawling into. We`ve requested and received another room to spend the rest of the night. Needles to say, we didn`t got much sleep that night either. As you can see in the pictures there are holes in the wall, missing plinth and hollow spaces between the wall and the floor (making it ideal for insect nests). Next day, we required and received another room with no cracks in the walls, but the catch was that it was located just above the main restaurant (we were able to sleep between 23.00 and 06.45), and the toilet was leaking (a problem that wasn`t resolved even by the two visits that were made by the plumber). (photo attached) Regarding the rooms of the hotel, after visiting 4 of them, we`ve noticed that all the walls are made of dry wall (rigips in Romanian) with no phonic insulation/soundproofing , and the finishings were of very poor quality or inexistent. Given the fact that after the insect incident the receptionist informed us that "we are surrounded by nature" in a manner we did not consider appropriate..., we haven't seen any insect net on any window or door frame. Also we were located on the 4th floor when the Scolopendra cingulata crawled into our bed, so it's improbable that this centipede climbed there but rather already lived in the wall of the room (since it has no wings). Both me and my wife have family in the countryside and often go on holiday in nature , but we never encountered such dangerous insect problems. We think this states a lot about a 4* hotel. We suppose we should be thankful that we did not end up in the hospital after being bitten by this insect...