Hotel Seri Malaysia Genting Highlands

Comentarios destacados

• Samrathukral

  25 diciembre 2019
  Awful experience

  From where do I start. The hotel had a stench everywhere (the smell of dampness). The family room was 1 single and 1 queen size bed. The pillows, mattresses and blankets were not washed and had the dampness smell to the max level. I had to physically take pillows to the reception and asked them to put the pillows on their faces and smell it for a minute. They failed after a whiff. My room was changed. The request for an additional mattress/bedding was denied the first day but seeing their follies they obliged me with an extra bedding the next day. The complimentary breakfast is very bad. Nothing continental vegetarian except bread/cakes/and very bad quality of fruits. The girl at the reception Hana was polite and helpful but she declined my request for extra bedding. The manager had to intervene to grant my request. Location is 2 kms from Genting. NO INDIAN or Vegetarian food around. The bathroom was cramped and no shower curtain. Fittings were missing from the bathroom. Highly not recommend. No WIFI in the rooms.

  

• abo1973

  26 diciembre 2019
  Nice and cozy hotel

  I admired the reception counter's fast service. The room was very comfortable and spacious. The staff immediately attended my complaint with regard to the TV channel. The most important part is the buffet lunch and dinner, which was very delicious, from my perspective. I loved to bring my family over there someday.

  

• YCTey

  31 enero 2020
  For short stay is recommended

  It is located at gohtong Jaya where is 3km away from awana skyway. The room is clean but the room look old, I think some renovation should be done if want to continue to stay competitive. Buffet Breakfast is provided but with less choices. Room rate is reasonable

  

• 590razmanm

  03 febrero 2020
  Unpleasant experience

  My first experience with Seri Malaysia 10 years ago was the only factor that made me decided to return back. However, our recent experience was an unpleasant one. I made the reservation for 1 standard room & 1 family room via the hotel website with special request - extra mattress & non smoking room. Pros: 1. Check in process - fast. 2. Nearby yo GPO Cons: 1. Rooms are smelly & not clean enough - hairs visible on the floor. 2. Towels - not available upon check in & when receive, full of stain! 3. Toilets floor are dirty. 4. TV - only 2 channels 5. Breakfast - not many choices, lots of fruit flies, juice - not cold 6. When I requested extra mattress - I thought extra bed, nope only mattress, bedsheets & blanket! ( chargeable!!) 7. For whatever reason, cigarette smell from other rooms penetrated our rooms via the vent system ?! For nearly RM 600 that I paid, I feel cheated with the level of service provided.

  

• MeLiSsA4eva

  13 julio 2020
  Unpleasant stay

  Not recommended to stay at in Genting Highlands. 1) I make my reservation via call in and ask for a queen size bed for 2 adults. End up i got a room for 3 adults (1 queen bed + 1 single bed). I called down to the reception to have a change of room, apparently she said it was a complimentary upgrade and keep saying that is fine to give us that room but I did not want it. I insisted a few times only finally she agreed to change my room to a queen bed. 2) Toilet - Hot water keep going off after few minutes of showering and we had to shower from a hot nice bath to a icy cold bath. This should be fix especially with the temperature in genting highlands! Not to mention the toilet bowl, the flush is broken and it cannot be flused. Bidet has no proper handle to be hook. 3) The room is without towel or any floor towel given since the flooring outside the toilet was not carpeted, it was all wet every single time we come out from the toilet. Though upon check in, the receptionist did mention that it will send to us as the laundry people will be back but I find it really inconvenience since we wanted to shower the moment we checked in the room. Oh ya, the towel that was send later of the day but were smelly and with stained! 4) Bed sheet are all with stained - dirty stained and dry blood-like stained. 5) Room is filled with damp smell and wall and furniture is with all kind of stained. Looks like lipstick stain or I don't know what is it. TV channel were all unable to view except for like 2-3 channels out of I don't know how many channel they have. Really not recommended to booked this hotel. Though the rate is affordable but I think i could get a better boutique or budget hotel with this rate.