Hotel Riviera

Comentarios destacados

• Viajer023

  04 septiembre 2014
  MAGNÍFICO HOTEL

  Muy bien situado, cerca del COEX, el mayor centro de Congresos de Corea, sus instalaciones son excelentes, el personal es muy amable, aunque su nivel de inglés es flojo, y las habitaciones son amplias, cómodas y bien aisladas del ruido. Un acierto de los organizadores de nuestro Congreso.

  

• Nancy B

  27 septiembre 2016
  Stayed several times because it's near COEX

  Este antiguo hotel ha sido refaccionado para la satisfacción de sus pasajeros. Es cómodo y amplio y el servicio es muy amable. Los desayunos son increíbles! Me quede por 2 semanas por una convención en COEX y cada día al llegar al hotel me sentía en casa! MARAVILLOSO SERVICIO RECOMENDADO CON INCREÍBLES VISTAS

  

• Parcheesee

  26 enero 2019
  Would have given the hotel but poor service and rigid policy on final night blew it for them

  First off I have to say I love this hotel. The rooms are spacious, clean and the hotel itself is fairly well located and accessible. The amenities provided are high quality and it houses a sauna, pool and fitness club. Breakfast was above average but they do not change their food items. On the final night I ate something wrong for dinner. I called them at 2 am asking if they had charcoal pills. They didnt have any - thats fine; they are not a hospital or pharmacy. I spent the whole night throwing up and having toilet runs, hydrating myself carefully with the two complimentary bottles of fresh water. When I had finished them both that night (and I had a third from my workplace), I called to ask them if they could provide me with two bottles of water. The response I got was what I did not expect from this hotel. They haggled with me on water - at first offering for me to buy the two bottles I requested at 3,300 KRW (about US$3) each. I told them I was really sick and the receptionist put me on a long whole and said no, I had to buy. Thats when I asked if the tap water safe to drink, and that Id record this on TripAdvisor. She finally said she would offer one free bottle. I asked for it to be sent up immediately please. A manager came up and said I could give them a used bottle and they would refill it for me (heaven knows from where). I asked wheres the one bottle they offered. He didnt have it. Another supervisor came and finally believed my story cos I showed him my puke bag (he grimaced). The first manager finally came with one complimentary bottle. It is not the cost. In an emergency when Im really dehydrated and all I want is clean water so as not to aggravate my stomach upset, 3,300 KRW is nothing. But its the haggling that was unacceptable, and it reeked of a lack of compassion. The supervisor was slightly better, but the rest, from the phone girl and the manager, revealed no emotions and would stick to policy if I hadnt put up a fight. Its a great hotel - comfortable, spacious, but if anything goes awry, dont count on them, or be prepared to explain through feeling unwell.

  

• anthonywilliamw2016

  10 diciembre 2019
  Great location

  Had an very enjoyable time in Seoul. The Riviera is in a great location just a 5 minute walk away from the Subway and then it is easy to whizz around the city from there. The room was great and the staff in the hotel were helpful and friendly and check in was quick and easy. No bar in the hotel which was a slight disappointment. Bus 6006 from the airport drops off right outside.

  

• FarawayP001

  04 enero 2020
  No soul in Seoul

  Hotel was kept extremely clean and polished in all areas. House keeping very good in rooms. The hotel however was cold with a lack of atmosphere in the public or restaurant areas. Felt very sterile. Staff are very matter of fact and wont deviate on anything. Generally a lack of smiles and customer interaction from the front desk and restaurant arrival desk staff. Concierge was helpful and friendly. Think the hotel is more for business clients who are more serious than someone on vacation. Hotel is about 10 minutes walk from nearest subway station.