Hotel Ristorante Giardinetto

Comentarios destacados

• jorgerobertoa

  27 octubre 2013
  Encantador

  Hemos disfrutado con mi esposa de este estupendamente bien ubicado pequeño hotel sobre el mismo lago. De habitacion cómoda y completa, destaca por la cordialidad y simpatía de su personal que hacen a uno la estancia muy agradable. Cerca de todo, es imperdible

  

• davidstoller

  02 octubre 2018
  Stunning

  On the 28th September my wife and I and our best friends celebrated my 40th birthday with lunch by Lake Garda From the moment we saw Giardinetto we knew we were going to experience something special. The setting and the presentation were stunning. We were then greeted with a fantastic welcome from the head waiter who knew exactly who we were and remembered all about my wife's food allergies from memory (I had emailed a list in advance) For the entirety of the meal the service was simply incredible. It was so nice to see someone with such passion, pride and detail in their work. And the food. Wow. The food was amazing. All fresh seafood from the Garda area and it was cooked and presented beautifully All in all the four of us agreed this was one of the finest lunches we have ever experienced. Can't recommend highly enough

  

• Kathy S

  08 octubre 2018
  Great Location

  We chose this hotel due to the convenient location on the lake with many restaurants and shops nearby. Even though location is in center of town our room was quiet. Our room was a reasonable size. The staff was cordial. The restaurant was very good. Breakfast was included with room. The breakfast had a good selection, however the eggs and meat that should be served warm had no warmers used so food was cold. I would definitely stay here again.

  

• Prasadmatkar

  28 agosto 2019
  Never book this hotel. Worst customer service ever!!!

  I am writing this review as a third party, I didn't actually stay here (Lucky). I happened to be there in the restaurant area when I saw what you call as any customers nightmare. I have never in my life seen such rude staff. They were arguing with customers who had booked the hotel but had not checked in the day prior because they originally were meant to book a different hotel in Desenzano with same name. The customers were polite and asking to charge for the day despite not staying but refund for next day which they refused to. Booking.com's no show policy on non refundable booking says you will be charged for the 1st day with other admin charges. The rude lady at reception said she will not refund. The customer then asked if they could have their room instead if they have already been charged which again was refused because they gave the room away. The greedy owners wanted to make double the money by selling their room to another customer but also keep their money. The customers showed their entire email conversation where they were told if they didn't turn up they will be charged full amount for all days but the room will remain empty and they can come and check in if they wanted to on any of the booked days. I saw the email conversation too. But now they were refusing to refund half the money or offer the room. The customers said that is fine too but just give us that in writing so they could send that conversation to booking.com and raise an issue with them. The rude lady at reception asked them send her an email via booking.com and said she will reply to that. As the customers were writing the email to her from the reception area whilst discussing amongst themselves the other staff asked them to get out in very rude way. One of the lady customers started filming it for proof of their rudeness when the receptionist came out abusing at them and almost threw the phone away and went physical with the lady who was filming it. The lady at reception who is now captured on phone and the staff kept abusing and shouting, the shocked customers left. In between there was another animated conversation happening with another frustrated customer in Italian. The overall vibe just felt very criminal and shady to say the least. I would warn everyone to avoid this hotel and restaurant. Working in hospitality industry this is the last thing you would expect. Please do not book this hotel.

  

• nelspalmerur

  27 enero 2020
  Great Holiday

  Late review, we stayed back in May 2012. Things may well have changed, but, always wanted to late everyone know what a wonderful time we had. Ive some some negative reviews, but always feel its all about expectations. Yes, the room was basic, we had no real view of the lake. But, for what we paid, we were pleasantly surprised. Considering the location and helpful staff. We stayed B&B and absolutely loved the breakfast. Fresh bread delivered each morning and great coffee. Also a nice bonus that the hotel also seemed to be the beat restaurant in Garda!! There are probably more luxurious and better equipped hotels in the area, but for what we paid, hard to find a better location. Its a boutique style hotel with a family feel. Which suited us. Definitely stay again.