Hotel Rex

Comentarios destacados

• Kilkki

  18 noviembre 2013
  Charming hotel, excellent service

  This hotel is full of old fashion charm. The rooms are spacious and decorated with antics. The whole big hotel is full of intresting furniture and decoration. The service is very friendly. One feels welcome. The hotel has a long history and has always been owned by the same family. Many famous people have stayed there starting from Johan Strauss. The hotel has a beautiful garden and is at walking distance from the sea.

  

• Arcticboy69

  28 mayo 2017
  Uncomfortable Stay, Horrible Customer Service, Disrespectful Manager

  We booked this hotel for a couple of night stay near Tegernsee in the mountains for 122 per night plus local taxes. On the first night, there was a problem with the toilet flush making noises continuously. We had the hotel "manager" coming up to our room 3 times until past midnight to try and fix this. When he could not fix it, he offered for us to move temporarily to another much worse room (smaller, no balcony, smaller bathroom with no bathtub, half as many windows) and suggested we leave our stuff in the first room and just come back the next day once they had the problem fixed. We accepted, but did not leave our stuff in the first room. The next day, we were told in the morning by the manager that they were fixing the problem. In the afternoon when we were leaving our room for a few hours, we were again told bz the manager that our old room should be ready by the time we get back. We came back later that night and were informed that they had "accidentally" given the room away. We were quite surprised by this. The next morning, we tried speaking to the manager and his tone and mannerism was distinctly different than before. It seemed quite obvious that giving our room away had been no accident. There was no apology, and we were offered absolutely nothing as compensation. Even insulted us by offering stupid hotel soaps for our troubles. I won't describe the entire exchange, but it resulted in us leaving that hotel very upset, stressed, and feeling disrespected. :-(