Hotel Restaurant Chateau De Fleurville

Comentarios destacados

• nickychris

  09 octubre 2018
  I don't normally write negative reviews

  but there are occasions when the whole experience has been so disappointing that something needs to be said. This was one such. We have a hotel ourselves in an 18th century building with 16 bedrooms and are well aware of the fact that things go wrong and with the best will in the world it is difficult either to predict them or resolve them immediately. However, our disappointment was not so much a result of unforeseen events as, well read on. We travel to our house in Greece every year, driving there and taking our dogs and making something of a road trip in each direction, choosing deliberately what we think will be interesting places to stay, preferably small independently run historic house hotels with good food. Our dogs cannot be left by themselves, poor little Bartleby is severely autistic and shrieks and howls if left alone and Mrs Ruskin joins in. Many years ago I left my then two dogs in a car and returned to find both front seats shredded - an experience I am not anxious to repeat. Hence when booking I always ensure that there is a place for us to eat where dogs are permitted. On arrival we were greeted by Monsieur Le Proprietaire who took us to our room and, when asked about the dogs in the restaurant, said that they were not allowed and they would have to stay in the room or the car. No, there was no bar area where we could eat. No, there was no little private room where we could eat. No, the meal could not be served in our room. No, they could not come in the restaurant and if we did not want to leave them in the car or our room we should go somewhere else to eat but "As it is Monday a lot of places would be shut".. I pointed out that there had been an exchange of emails where we had been told that dogs were welcome in the dining room and he flatly denied this. In a previous life I have been both a lawyer and a judge and frankly to have my word doubted was offensive but hey,let's not go there. We were shown our room and this turned out to be a small room (tagged as suitable for the disabled) on the ground floor opening straight into the garden with a large lavatory in one corner and a shower in the other. ie no privacy whatsoever. Looking at other tripadviser comments I see that this has been mentioned before in a negative way, and Monsieur Le Prop said, in September 2017, it would be remedied. Beware, dear reader, it has not and if you are of sensitive disposition (which I suspect most people are) this is very definitely not the room for you. Third problem. The internet would not work. I wanted to find the email where the hotel confirmed that the dogs could go in the restaurant. I went to Monsieur Le Prop but he could not make it work either and still refused to countenance having the dogs in, well his exact words were "Je suis le propietaire and je ne veux pas les chiens dans mon gourmet restaurant". I went back to the Chamber of Horrors and, using my wife's telephone, managed to get my laptop going and found the email which said "and of course the dogs are welcome in the restaurant". I took this to Monsieur Le Prop and showed him it. He capitulated with somewhat bad grace. Had he not done so we would have left but were tired so decided to accept the ghastly room and not argue further. We were one of two couples dining in the restaurant that night. There was no one else and the other couple seemed completely unperturbed by our dogs who lay quietly under the table. In fact our dogs had lain quietly under the table the night before at the restaurant in Northern Italy and, indeed, have done so at approaching 20 Michelin starred restaurants across Europe including several 2 stars. The meal itself was 49 euros per person and competent - 2 AA rosette standard we thought - and as such the price is unremarkable. However, the wine list. Our fourth problem. My goodness what eye-watering prices with a very limited selection but starting at 50 euros. We drank a bottle of Macon Solutre-Pouilly at 56 euros which I would guess retails at circa 15 euros. As other people have remarked, apropos les boissons, all so very, very expensive. And yes, (fifth problem) as others have also remarked, there is a lot of vehicle and train noise so if you are used to the utter peace and quiet of the countryside, apart from the occasional animal sound or owl - as we are - this is not the place for you. Nor is it if you have dogs, We paid 30 euros extra for the privilege of having them in our lavatory with a bed in it. And (oh yes, sixth problem) no milk, one bag of black tea, three coffee pods and a machine without instructions meant no early morning drink either. And no, we do not want to pay 18 euros each for coffee and croissants, fruit etc so did not, Small tip. a couple of miles down the road is a boulangerie with all manner of nice things. So all in all, following our previous night's Michelin star experience in a old-fashioned coaching inn in Northern Italy, the previous night to that in the principal suite of a medieval Italian castle with a polished concrete bath in which 4 people could have disported and a bedroom where the ceiling had been painted in celebration of the marriage of a daughter of Tsar Nicholas I, to be stuck in a room containing an oversized lavatory (after what must have been the most unwelcoming of greetings in our lives) we can only conclude that Monsieur Le Prop was having a joke at the expense of Les Rosbifs. Sorry to have gone on a bit but every one of our complaints was avoidable. Question for The Moral Maze "Should we also have complained about our room or simply told him what to do with his Bog Room?"

  

• Candy N

  23 octubre 2018
  Love this place!

  The chateau is gorgeous, with history. We met the owner, Pascal, whom was very hospitable. We decided to have dinner at the chateau although it is slightly expensive, yet value for money. Great quality of food and wine, along with the personalised service from Pascal. The room is quiet, peaceful, and comfortable. The chateau is old but the in-room facilities are modern. We were bid farewell by Pascal! We have had a great memory.

  

• Qoop

  08 junio 2019
  Highly Overprized

  Chateau Fleurville is a great location.... but Cher Monsieur Lehmann (Owner) . Stop the madness of charging your customers 16 Euro/glass for an average white wine Macon Blanc 2017 Bio- or tell them CLEARLY in advance- . As it is now this feels like a tourist trap - The food is good but not special - sorry a number of Dutch Restaurants without Michelin Star outperform this kitchen easily. Very nice that this hotel choses mostly for natural products. The room quality is ok with average bed quality. At 160Euro/ night this can perhaps not be expected. We will not go back to Chateau Fleurville - we stayed there 4 times over the last 7 years, we are worldtravellers, and we feel the price/quality ratio is being stretched by the owner.

  

• Coopsindevon

  27 julio 2019
  Really lovely with some exceptional staff and others rather rude...

  Not family welcome. The rooms were great for the price. The food: utterly delicious. The wine: perfect for the establishment. It also delivered a delicious supper for the children and yet I dont feel they were welcome. An example being, as we checked out a wonderful, hardworking and extremely welcoming employee was sent out to request we left on time, as we checked out of our room, not wanting us to swim before travelling despite only having one lovely couple sitting by the pool who also felt it to be rather unnecessary. A bitter taste after paying a hefty bill. The children also all had raw toes and fingers from climbing in and out of the the pool! Definitely a setting where one should tip toe around and whisper at dinner.

  

• Don B

  12 septiembre 2020
  Under performing property

  Eagerly expecting a Chateau experience, we were very disappointed to be shown to a small, dark, brown room in the extension at the side of the main building. Pascal (owner) explained that this was the standard room that we had booked. Chateau rooms were an extra 70+ per night and definitely not worth the supplement. Interesting the hotel website only has one picture of the standard room as if hiding in plain sight. Initially we shrugged off the (Covid) closure of the restaurant & Spa, but later realised that this was an issue when every meal other than breakfast was a 10+ minute drive away (and hence no Burgundy for one of us). The opportunity to have a drink on the terrace would have been nice. Breakfast at 20 a person is cheeky (where else do you go!) , but was more than adequate and it was very pleasant taken outside in the morning sunshine. This said the excellent pool provided relief from the temperatures and we enjoyed using the Chateau grounds. Note that there is some occasional road/rail noise. Covid has caused what has been a historically good experience to under perform. On balance Chateau Fleurville does not matchup to its web 8.3 rating and frankly at the moment is not good value for money. Perhaps things need to resume normal before these issues can be put to rights.