Hotel Regina

Comentarios destacados

• ferrAnMV

  28 enero 2019
  Hotel con posibilidades, pero necesita una reforma.

  Nos alojamos para una semana de ski en Wengen. El hotel es muy bonito y está bien situado, pero hay detalles que estropean su valoración. El desayuno es justo, las habitaciones son ruidosas, la calefacción es central sin posibilidad de regular, los baños tienen bañera de dificil acceso, no tiene gym, y el ski room no tiene secador de botas. El personal es amable y atento y el precio es correcto, pero necesita una reforma.

  

• 397josemariam

  25 mayo 2020
  Completamente decepcionante

  Después de pasar muchas Navidades en este hotel ocurrió un hecho totalmente desagradable, no voy a entrar a valorar como está conservado, la eficiencia de los camareros o el restaurante, yo sabía a lo que iba. Pasado fin de año, el perro del hotel, un cocker, Caramel, al pasar mi hija de cuatro años por detrás se le giró y le mordió en la cara, le ocasionó una herida en la mejilla de mas de 3cm y uno de profundidad, la reacción de los empleados al acudir fue decepcionante, justo en ese momento no había ningúno, al salir un empleado debido al los gritos de mi hija comenzó a inculpar a mi hija, curiosamente en ese momento no había ningún empleado presente, dando por hecho que ella le había hecho alguna trastada, (tenemos 3 perros en casa, las hemos educado como tratarlos) ignorando mi testimonio y el de una pareja presente, y su reacción fue de decirme donde había un médico y nada más y que era mi problema. Al oír mi enfado y los gritos de mi hija salió el hijo del dueño que actuó correctamente, como siempre ha sido, avisando al médico del pueblo y haciendo que nos llevasen a verlo, al volver con mi hija con cuatro puntos solo recibí quejas de los propietarios por quejarme, tuve que controlarme, ni un lo siento ni muchísimo menos encerrar al perro, que seguía campando a sus anchas por el hotel, o hacerse cargo de la factura (400) Decepcionante, desestimé denunciarles por la dificultad que conlleva, ya que todo el proceso judicial debería ser en Suiza y yo vivo en España, gracias a ello mi hija tiene que llevar una tirita especial durante un año en la cicatriz para que no le dé el sol y en un futuro necesitará cirugía para quitarle la cicatriz.

  

• varvararumiantceva

  25 septiembre 2020
  Best experience during our trip

  First of all, huge thanks to the staff! You made us feel so welcomed during our stay. Special thanks to a Dutch waiter we had (unfortunately, dont know his name). We felt like the service was personalized, warm and friendly with greatest wine and food recommendation! The food in the restaurant is homemade and definitely worth a try (goat cheese ravioli and lamb ragout are the winners). Also, reception staff is very friendly and flexible. We arrived late but a short call to inform was enough, no problems occurred and they even arranged a late dinner for us. Secondly, if you plan to go to Mürren, dont hesitate to choose this hotel for your stay. Its an authentic place with an amazing view. Room was clean and neat, a little bit too small for two of us with luggage though. Shower and toilet were shared but very clean and comfortable to use. Hotel is close to various cafes and restaurants as well as great hiking paths and cable cars. Easy and simple for relaxing and active vacation. Would definitely love to see this place in winter or be back for another hiking trip!

  

• beodan

  12 agosto 2020
  Drains

  This hotel has a great location with stunning vistas, either from your room (making sure you have a mountain view) or from the restaurants. Rooms are well appointed, although expect the usual noise levels which come from an older hotel. Its fair to say, given the current crisis, that we really appreciated the help and support from all the staff, from reception to the dining area, who did a good job under difficult circumstances. It did feel like staff numbers were down, and service was inevitably slow and inconsistent - so guests do have to be patient. Some responses to the crisis seemed odd - for example, placing the outside bar in front of the fine dining restaurant was distracting, although the food served was excellent. Also make sure you are one of the first to the breakfast buffet. Why the relatively low rating? The drains really need fixing. Opening the windows kept things under control, given there is no air conditioning, but on a cooler day this could be a problem. If this is fixed, no hesitation in coming back again.

  

• LauranMichelle

  02 agosto 2020
  Amazing views

  Hotel Regina is so accommodating, I emailed several times with questions, and they very politely and promptly answered! Check in was very simple and I felt very safe as they were very careful. They even supplied us with additional masks and hand sanitizer. Our room was a little dated, but in a charming way! We had not one, but two balconies and both had fantastic views. Now that we have a small child, we spend more time in the room letting her rest. It was very nice to have such great views to enjoy. The hotel staff was very pleasant. We only had one poor experience with the breakfast service on our last day, but honestly everyone else was so kind I cannot hold it against the hotel. It was very easy to catch the gondola and go on a hike. There is even a playground on top of the mountain! My daughter LOVED it. I highly recommend this area for families. While it is small, it is perfect for a long weekend. We used the spa one day. They are being very careful, due to COVID. Each guest can book a time and the hotel cleans in between spa appointments. There is a library that had many selections, including books for children. We forgot about this amenity until the last day, but would have taken advantage of it sooner had we remembered about it! The hotel grounds are a treat to walk around, while small they offer many views and a small garden to visit. It was very simple to access the train, a small grocery store, and town from this hotel. Highly recommend!