Hotel Quinta do Serrado

Comentarios destacados

• alexedurneo

  30 agosto 2016
  Mala relacion calidad precio

  Es un hotel agradable pero la estancia ha salido carisima. El precio de la habitacion es carisimo, y la atencion regular. El servicio es regular, no presta suficiene atencion a la hora de asesorar o explicar. Muy mala ubicacion, es el mas lejano de la isla. El restaurante es bueno.

  

• lucabas2016

  16 septiembre 2017
  Todo correcto excepto el servicio en algunos aspectos

  Todo es correcto, hotel tranquilo, limpio, con buen wifi y buen restaurante. Pero el servicio, en algunos aspectos deja mucho que desear: llegábamos en Ferry a las 10:30 y el día anterior llame por teléfono para preguntar si tenían servicio de recogida, me dijeron que sí pero junto a la largada de taxi en el c entro, no en el Ferry. Quedaron en que nos recogerían a las 11:30h, estuvimos esperando con las maletas más de una hora y cuando llamó para preguntar por este tema me responden que es imposible que me hubiesen dicho eso porque a esas horas no tienen ese servicio. No me piden ni disculpas, simplemente cuando por fin llegamos al hotel, me dice la recepcionista que hablará con su compañera ( la que me atendió el día anterior) para averiguar lo ocurrido. ( en días días que estuvimos allí no nos dio ninguna explicación). Por cierto, esta mujer se llama Micaella. El último día nos salía el Ferry a las 20h y le preguntamos a Micaella si sería posible que el transfer del hotel nos dejase las maletas en la parada de taxis del centro a las 18h ya que era su hora de recogida de huéspedes. Nos contestó que sin problema y nos dijo que no nos preocupásemos. Una vez más, pasamos un mal rato esperando y cuando llegó el transfer, el conductor no sabía nada de nuestras maletas. Menos mal que él sí fue un profesional y para remediarlo fue a buscarlas y nos las trajo. Por tanto, todo correcto, e l hotel limpio, tranquilo, un poco anticuando en cuanto a la televisión, pero en general bien. Pero no confíes en la palabra del servicio. Un día que cenamos en el hotel, llegamos a las 21:40h cuando nos habían informado previamente que se servían cenas hasta las 23h, y aún así, la camarera que nos atendió, una chica pelirroja que sabía hablar español y que normalmente trabajaba en otro restaurante de la empresa ( y no estaba muy a gusto por estar trabajando unos días en quinta do serrado) nos hizo sentir mal al decirnos que la cocina la cerraban a las 22:30h y que era tarde para pedir la cena, que si no nos habían informado, ( a pesar de que eran las 21:40h y que le dijimos que la tarjeta de info de la habitación ponía hasta las 23h y nos responde que eso sólo es para los huéspedes de media pensión ). Luego fue amable y profesional pero con ese mal rollo del principio nos género incomodidad. No es justo, uno está de vacaciones y aunque pueden salir imprevistos y contratiempos, no debería ser por culpa del personal que trabaja en el hotel, es más, deberían ayudarte y darte facilidades.

  

• NOTWOLD2

  23 septiembre 2018
  Soup - er

  This is our take on our stay, we have been to the island before and stayed beachside, so this time we went the other side Hillside, nice hotel and very friendly staff just a shame about the very cold pool, the room was clean and spacious bed comfortable but pillows not so, we had a bath with shower attachment and plenty of hot water, dressing table had a tv on it instead of a mirror really. The room floors are laminate and can be a bit slippy especially if you stand on the mats wrong. Taxi don't bother use Tui transport what you save will help out on the bar bill. Evening meal on half board two choices meat or fish and if vegetarian a surprise, you had to book by 2pm each day, there was soup every night then your main and dessert, I think a little more effort could have been put into the starter something other than soup. Breakfast had reasonable choice, need to put a label on the coffee urn though as several guest thought it was hot water for making tea, tea bag and coffee ahhhh. There are some really good walks around the area some rather long so go prepared, there are also a few bars near by 5/10 mins walk away, Sticks bar and PXO snack bar also Terrios restaurant and bar well worth a visit for lunch or evening meal. If you want peace and quiet this is the place.

  

• Kathyfiftynow

  08 octubre 2018
  Nice location if you want peace and quiet

  This hotel is in a very peaceful location but it is far away from the beach and centre. Our room was comfortable and spacious, although you could hear your neighbours easily. The staff at the hotel were superb. Very helpful in every way. We opted for half board and wished we hadnt! This is were I think the hotel let us down The breakfasts were absolutely fine and filling and the lovely staff will cook you fried eggs to your liking. We did not use the hotel for lunch The evening set menu for half board only has soup for starters and the one pudding. By the third day I couldnt stomach any more soup! The puddings are very sweet with lots of mousse type puddings The wine is very overpriced at the restaurant. I felt that the half board portions were very meagre especially when youve been walking all day. We did not use the pool as out most days. There is no real sun on the pool until late afternoon. The island offers brilliant walking. My husband and I managed to walk most of the island with lots of spectacular scenery. The hotel offers a shuttle bus to the beach. Once in the morning and once in the evening. We walked back twice from the beach but it is a long way and mostly up hill. The beach is amazing and the sea very warm to swim in. The water is crystal clear and the sand had very healing qualities. The hotel is actually on the market when we stayed which I felt had some impact on some of the aspects of the hotel There is no real lounge areas in the hotel. The bar terrace was too cold to sit on in the evening The restaurant is very cosy so tables were very close together. Sometimes fine other time very uncomfortable. The hotel lacked a holiday atmosphere. We could have done wth a engaging barman I never saw anyone other than the hotel residents eating at the hotel. Go to this hotel if you want a quiet very traditional holiday. A little too quiet for us

  

• Pam P

  15 octubre 2018
  Good base for walking holidays

  This is a no frills hotel, good food, clean. The staff are so helpful, friendly and the advice on the local area is good.The room i had did have a sea view, but access to the sea bay is at least mile away and quite a walk down a fairly steep drive. Worth the walk though. Plenty of areas to walk and some stunning vistas. Although you are close to the airport, you don't actually notice the noise of the planes.The only draw back of this hotel is that there is no provision of tea or coffee making facilities in the room.