Hotel New Station

Comentarios destacados

• jorge c

  15 enero 2017
  Hotel perfecto. Al lado de la estación. Con onsen. Relación calidad precio insuperable.

  La situación es perfecta al lado de la estación de trenes. La relación calidad precio es buenisima, precio economico para un buen hotel. Onsen en la ultima planta para poder probar los baños japoneses, además con un horario de apertura muy amplio. Ofrecen las entradas para visitar el castillo en recepción con un descuento importante sobre el precio de taquilla. Repetiriamos sin dudar.

  

• NyaNya24

  24 noviembre 2018
  Not a non-smoking room at all!

  Booked a non-smoking room for 2 nights but as soon as I checked into my room, I could smell cigarette through the ventilation and despite turning heater off. As I'm slightly asthmatic and can't breathe well if cigarette smell presents, I went to the reception straight away and explained, but the manager didn't believe me. I asked him to come to my room and even though there was still strong smell of cigarette in the corridor and in the room, he denied he could smell it and was reluctant to do anything. I even asked him if other rooms on the floor were smoking rooms and he said no. Though he would not barge at first, I kept on insisting on a room change and he finally gave in. I always thought Japanese strides to provide exceptionally customer service but clearly not in this hotel coz I was treated with such mistrust and rudeness. This was by far the worst hotel experience I ever had in Japan! Luckily the air was fine after changing to a different floor, or otherwise I'd have to find a different hotel to stay and probably wouldn't get my money back as I booked directly on the hotel website. The other thing I didn't like was that I had to hand them the room key whenever I went out. This felt like they can't trust their hotel guests enough to let them keep the keys. I can understand that if I was staying at a local's home or in the older ryokan where the room door is not always secured, but this is meant to be a hotel? I also found the room quite dusty and outdated as well. Not somewhere I would recommend or stay again. So why didn't I rate it 1 star? That's because the breakfast staff were actually friendly and professional, much more polite than their main reception staff and also for the fact that it's located very close to the train station. If you are thinking about staying at this hotel, I would recommend you to compare other options before making your decision. There were a few other budget hotels nearby that's worth checking out.

  

• SerHwee

  24 marzo 2019
  Convenient to get food and it is in the central

  We drove and need the staff to guide us to the car park which is a distance away. The young man was very helpful and can speak English. We found our room was stuffy as aircon only provides heater. The same young man that speak English came to our room and help us to open the window and taught us how to open and close the window so that we control the cool air circulation. Thumbs up for the service. As for the sound of the train sound, the track is just behind our room. The sound was still bearable.For the first night we walk to eat Ippudo (ramen), which was very good and nearby. The hotel public bath with hot water was also very good, which is at 7 floor. Would recommend.

  

• JacquiR215

  18 mayo 2019
  Lovely accommodation, with beautiful kind and helpful staff.

  Had a fantastic experience at this hotel. The room was very clean, comfortable and great value. The staff were absolutely lovely. They went above and beyond to make us feel welcome and helped us with anything we needed. They are also proficient in English language. Highly recommended.

  

• Michael H

  12 octubre 2019
  Convenient location, friendly staff, good value

  Convenient location, just couple minutes walk from Matsumoto station exit. Plenty of restaurants and convenience stores nearby, in neighborhood and station. 15-20 minutes walk to Matsumoto Castle. Staff was welcoming and friendly, capable enough in English without reticence. Room was typical Japanese business hotel -- even a bit smaller (at least with our double bed); not much floor space or space for bags/luggage. Although well-appointed, bathroom also on small side -- watch your elbows in the shower! No counter or much space for your bath toiletries.