Hotel Mercure Lyon Charbonnieres

Comentarios destacados

• Passenger292013

  02 mayo 2011
  tranquilo y acogedor

  hotel muy tranquilo, pequeñito pero con todo lo necesario. wifi muy bien, buen desayuno y restaurante. recomiendo ver posibilidad de coger la oferta 3 por 2. Restaurante bueno y posibilidad de menu que cambia diariamente. El personal de recepcion muy amable y dispuesto

  

• Maria Magdalena B

  31 julio 2014
  EXCELENTE HOTEL

  Hotel de muy buena categoria, su ubicación excelente por su gran tranquilidad. La habitación muy amplia y confortable. El buffet muy completo. El trato amable y el servicio muy eficiente. En resumen una buena elección.

  

• joden61

  16 agosto 2019
  Disappointing

  I travelled with Denis 353 and am disappointed that there has been as yet no effort to rectify the complaint made regarding the allocation of rooms on arrival. The girl on reception was obviously lovely but we were told there were no twin rooms left, despite having paid for this room type. Our tall sons then needed to share a double bed. Despite the manager stating she would look into this, she hasn't and nothing has been done in regards to this issue. This is unacceptable as it is now 5 weeks after the initial complaint. A reimbursement has been asked for and this is yet to be provided.

  

• Benjamin C

  19 agosto 2019
  Did not receive the rooms we booked, beds were unclean and no assistance provided.

  Travelled with my family to stay at the Mercure for one night in Lyon. My family had booked 2 rooms with double beds and one with twin beds. However, when we arrived we were only given 3 double bed rooms, and because "the cleaners had gone home for the day" my brother and I (who are both 6' tall) had to share one double bed. The beds themselves had very uncomfortable sheets and pillows, both of which smelled very bad. Overall a very unpleasant stay but to make it worse we have had no response after contacting the hotel manager for reimbursement. They replied to Denis353 below but do not believe them when they say "we make every effort to satisfy our customers" because they don't even respond to our emails.

  

• chris048

  28 octubre 2019
  Business stay

  Nice hotel, clean, good service, friendly English speaking staff. Especially recommend the breakfast. Small pans to make the own Omelette - really French living style. I only give 3 stars as location is outside city. Nearly nothing in walking distance. Unfortunately.