Hotel Mercure Créolia Saint Denis La Réunion

Comentarios destacados

• Climber283220

  17 febrero 2011
  Agradable en muchos aspectos - Servicio lento

  Equipamientos: El hotel está bien equipado, dispone de piscina, habitaciones amplias y agradables, bar , restaurante, sala de fitness, ducha para gente que ya ha dejado la habitación, etc. Ubicación: Saint Denis definitamente no es un sitio turístico. El hotel está en los altos de la ciudad en una zona tranquila. Servicio: El personal es, por lo general, muy agradable, sonriente y atento. Permite que uno se sienta a gusto o incluso "en casa" si se queda unos días. El punto débil es el timing: el servicio en el restaurante es muy lento, uno tiene que esperar mucho entre el momento en que pide y el momento en que le llega lo pedido, lo cual resulta muy desagradable para quien viaja solo. El servicio de shuttle también tiene un timing poco cómodo. Ej para el centro ciudad: salidas del hotel a las 14h00 y 16h30, salidas del centro a las 14h30 y 17h00. O sea que si uno necesita ir al centro "un rato" por la tarde y lo quiere hacer en shuttle, tendrá que estar ahí de 14h00 a 17h00 o hacer el trayecto en taxi...

  

• Bostonmusicguy

  11 junio 2019
  Great View

  You are paying for the view. My room was fine. Bit dark and dated (I was on the first floor). But the bathroom was just refurbished and nice. I was not concerned with the view - as I was using this as a day hotel. Definitely get a room with a balcony and view - as it is stunning. I took the view in from the pool in the front patio - which is pretty amazing. Great breakfast - with view as well. Staff was very helpful. Internet is good. Hotel shuttle to airplay as well was good - but closed at 5PM - which makes no sense if catching an international flight to Paris (which most would be). As that flight leaves at 8. Airport is only ten mins away.

  

• MarianaKPaul

  28 julio 2019
  Very Friendly Hotel

  This hotel is 10 km away from the airport and 5 km away from the centre of St Denis-very handy is their free shuttle with very kind driver Henrike (sorry if it wrong spelling) that will pick you up/back from the airport and take you to/back from town. You must make sure you book all though as the shuttle runs to schedule. Mercure has a sweeping view (may be the best) over St Denis. I could see that most rooms had a balcony with table and chairs, Complimentary bottle of water every night left cold in the fridge, room are fine though the walls are not well insulated and we had a noisy neighbour. Our son had a nose bleed in the night and unfortunately messed up the sheets but the housekeeping lady of our room 213 could not have been nicer, she smiled and wave her hand in " don't worry" gesture and we left her to clean the mess up. Thank you! The Gym is superb if you can spate the time as there is a lot to see and do on Reunion. The atmosphere is relaxed and friendly, staff are great and very easy to talk to. Thank you Cedric, at the reception, for sparing the time to talk to us and share what is to live in Reunion. Breakfast is very good-Nespresso, superb bread ,local sausage ,excellent pastry. Prices to eat in the hotel are the same as the restaurants down town so save yourselves the taxi ride and eat in the hotel. If you decide to drive yourselves in town, I must warn you the town is very busy with traffic, all parking is paid and spaces few and far between. I must mention the barman who's name I did not note down, but he had hearing impediment -he was the most attentive and yet unobtrusive barman I have seen. You know how most bar staff can pretend they do not see you or hear you-well this chap was on top of his game. Thank you! I would recommend this hotel as a base for Reunion ,you can hire a car from the hotel (very reasonable) drive round and come back to a laid back friendly hotel.

  

• 407tomomi

  01 diciembre 2019
  Bad service

  We have expected to have a great service with is required of titre MERCURE groupe We are not satisfied with their service There is no electricity when I have to go down by the lift which is out of service There was no internet when I needed When we have had the problem of the room which is situated by the under constriction which has started from 7 am we complained to the service and require to do something or change the room They can not propose anything We think we will never stay at this hotel with this price not value with 4 stars hotel

  

• gregorydZ3456OI

  26 octubre 2020
  Thank you to the greatest team !

  Excellent stay to Mercure Creolia in Saint Denis La Réunion. staff is unbelievable ! Great service from the front desk - special thanks to Fleur, Fanilo, Virginie and the restaurant and bar as well. Everyone was fantastic to accommodate our stay despite my travelling context situation. Well done ! keep maintaining it !