Hotel Leopalace Hakata

Comentarios destacados

• yumingfineart

  06 abril 2019
  The best staff - my letter wrote to Leopalace managemen

  Dear Managers or To Whom It May concerns; This is Yuming Zhu, I am your customer (guest) who stayed at your hotel (Leopalace at Hakata) on Feb. 28th. Your hotel staff provides service nothing but extraordinary of excellency. Especially I like to extend my great appreciation and thanks to Miss Nishiyama and Hasako at front desk. Since I just arrived from US, and realized that my computer plug didn't fit the wall outlet. The gentleman manager at night shift loaned me a outlet converter. Next morning I tried to buy the converter. I spent two hours looking for it everywhere, but I was not successful. After knowing my situation, Miss Nishiyama and Hasako offered me the outlet converter. I am so so grateful, otherwise I won't be able to use my computer for the rest my over a month stay in Japan. Miss Nishiyama and Hasako, they are not only beautiful outside but spiritually as well. My daughter graduated from Hotel and Hospitality program at Cornell University in US, and she is so impressed by this after I told her this story. All your staff are so well trained, but mostly, they are helping with customers not just following the rules, but go beyond and think from guests' perspective and needs.They are exceptionally good. I like the management team of this hotel feel proud of having such profound staff. Also the woman staff working in the restaurant on March 1st, (I am sorry I didn't catch her name) is also very courteous and warm and helpful. you have excellent staff team. Please accept my great and sincere thanks to your staff. I will always like to stay at your hotel if I come to Fukuoka. (actually I am coming back on 24 and 25th, but no rooms were available, but next time will.)

  

• springW001

  12 junio 2019
  Terrible experience

  Very disappointed with the customer service and how the hotel manage customers belonging and their staff integrity! I stayed a night before departure Fukuoka, I found out I left my pair of earring in the toilet on the plane and message the hotel to ask if they can mail back to me in my expense. However the customer service, HASAKO said they cant see it in the room now ( day after my check-out) and nothing found in the lobby as well as lost and found. The house keeper, Shi who clean my room was on leave that day and couldnt check with her. I told HASAKO the earring is very important to me, but she didnt reply until the next day I keep chased her for an answer. HASAKO said Ski didnt see my earring and nothing she can do. I emailed back and hope she can check with Ski again or anything the hotel can help, but no reply back anymore. Not only it is a valuable earring but it means a lot to me! I spent the money to stay in a 4 stars hotel because I trust their quality and level of service, but definitely not this hotel.

  

• JessicaTYL

  18 junio 2019
  Convenience Location

  Stylish with tidy room, close to JR station, just walk by 4-5 minutes, Different type of restaurants and coffee shop can be choose, 7-Eleven and Family Mart also close to hotel. Helpful staff and good for traveler and business people

  

• mikimas202

  17 agosto 2019
  Great Location

  I stayed at Leopalace Hakata for 2 nights with my husband. I echo others that this hotel is located in a great location, approximately a 10 minute or less walk from JR Hakata station. It was also fairly easy for us to walk to different places from here. We stayed on the 9th floor and our room was clean and quiet, we had no complaints. Breakfast buffet is available for around 1,000 to 1,500 yen at the downstairs restaurant.

  

• 13PP

  08 septiembre 2019
  Good Hotel near hakata station

  We stayed 1 night and rooms are very good with all amenities. However the staff at 10 pm was not to expectation, normally on request of guest who have Breakfast Included in room price they offer packed breakfast if guest have to checkout at 6.00am as B/F starts at 7am on my request the reception staff just refused we cannot offer any thing. I requested for just bread/ crusan and Juice ! they simply says no we cannot. That was not expected from the hotel staff. Hotel Management must look into the same.