Hotel Le Provencal

Comentarios destacados

• Edu V

  12 diciembre 2016
  Como en casa

  Hotel muy bien situado y acogedor. La habitación en la que me hospedé era perfecta y la cama muy cómoda. Lo mejor de todo, el personal. Sorina y su marido me hicieron sentir como en casa. Sus recomendaciones respecto a restaurantes y sitios a visitar fueron totalmente acertadas. Gracias a todo ello, mi estancia en Deux-Alpes fue ideal. Sin duda repetiré. Fue una experiencia inolvidable.

  

• amaestri2017

  17 abril 2017
  De lo mas acogedor

  Experiencia familiar muy positiva. El personal del hotel nos ha reservado un trato exquisito...como en casa, preocupándose constantemente por nuestro bienestar, aconsejándonos sobre pistas, restaurantes, con trato muy cercano. Habitaciones bonitas, quizás el baño y los colchones a revisar. Repetiríamos sin duda!!

  

• dragos1234

  20 agosto 2020
  Great stay

  Liked: * small family run hotel with nice hosts; * parking right near the hotel; * shops, restaurants and ski-lifts within walking distance (10 mins max - even with ski-boots on); * breakfast is OK; * really close to the road and easy to reach; Disliked · Not much. If I really have to say something, I'd suggest some fresh coats of paint, probably newer windows. We were really happy there.

  

• martinducha

  20 agosto 2020
  Very nice and clean hotel, centrally located, very nice and helpful staff

  Me and my wife liked a lot the placement of the hotel, placed short walking distance from all important spots of the town. The rooms were very clean. Moreover, the staff was very helpful and we received lots of friendly advice what and how to do in the surrounding mountains. To conclude, I highly recommend and will definitely come back.

  

• Misterfrostie

  22 noviembre 2020
  DISHONEST RIP OFF MERCHANTS

  I booked this hotel in March 2020 for a group of 4 of us that were heading to the Mountain of Hell bike race in Deux Alpes. Because of the uncertainty surrounding Covid I booked a rate that could be cancelled for a full refund. The hotel never sent me a booking confirmation but I had the sense to take a screenshot of the booking when it was confirmed on screen. Just as well I did because I never received a confirmation e mail, not to my inbox, junk mail or anywhere else. So in April when the race was eventually cancelled I called the hotel to cancel my booking. Just an answerphone so I guessed they must have closed due to the Covid lockdown. So I e mailed them to confirm our cancellation - again nothing. At least 2 more phone calls and another e mail yielded no response from them whatsoever. So I contacted my credit card company. After a long wait and several pieces of communication I finally received a refund from my credit card company saying it was provisional on the basis that the hotel did not dispute the refund. The hotel have now disputed the refund and I've been debited over £450 for the booking. The hotel have now miraculously produced a booking confirmation which states that the booking was non-cancellable. Now I might be thinking that maybe I clicked on the wrong button when I made this booking, or picked the wrong rate. But myself and my brother in law chose the hotel and the rate together and are both 100% sure that this booking was made on a 60 day cancellation policy. I'm about to take this up with my bank again but I consider the ethics of the hotel totally unfair in this instance. Half of me thinks the failure to send a booking confirmation was deliberate on the part of the hotel so they could claim the room was non-refundable and keep our cash. Not happy. Not happy at all. I certainly won't be booking with the again and if you value your hard earned cash I'd very much suggest you look elsewhere.