Hotel L'Alta Peyra

Comentarios destacados

• L3578TLmichaelb

  11 agosto 2019
  Beautiful place

  We enjoyed a 2 night stay in this lovely hotel in a family room. Kids loved the pool and the pool table. Staff was very friendly and helpful but not many enough - they could only open the hotel restaurant/bistro partially due to shortage of personnel, so we could only eat there one evening. Food was excellent!

  

• Queyraslover

  26 septiembre 2019
  It is even better now!

  We never imagined our experience could be better than it was a couple of years ago. We were wrong. The atmosphere has become friendly and natural, everyone is helpful and sweet...Pure pleasure facing superb scenery in authentic surroundings. And the inventive mystery menu featuring so many local plants at the Roc Alto restaurant makes me wish to try and improve my French recipes when back in New York: the mix of tastes and textures were so unexpected and so delicious especially when paired with truly great French wines. It all makes us want to come back, enjoy the place and the great Chef's other creations.

  

• Charlie499270

  11 octubre 2019
  Multi-building excellence

  Situated on a mountain slope in Europe's highest town, this is a great hotel. Our room was large, clean, quiet and a nice balcony to sit out and enjoy the scenery. An excellent Michelin star restaurant, indoor/outdoor pool, steam and sauna, whirlpool, as well as a spa. The hotel is comprised of multiple buildings and requires some walking to get from one area to another....but well worth it.

  

• a11sav

  06 febrero 2020
  Seriously lacking staff...

  We had originally visited LAlta Peyra for a day in June 2019 for our wedding anniversary and made use of the spa. We enjoyed it so much that we returned between 2nd - 5th January 2020. It should be said at the outset that this hotel has the potential to be absolutely amazing. The décor and facilities are great and the fact that it is at the bottom of the ski runs is fantastic. The only thing that lets this hotel down is the lack of staff. The majority of the staff we came across were helpful as much as they could be but they were absolutely stretched to the max so much so that a couple of them apologised for the lack of staff at the hotel when the service fell short. Check-in was a stressful experience. The older lady on reception wasnt particularly friendly or helpful. Our room wasnt ready when we arrived but we were told that it should be within an hour or so. We went up to the hotel bistro to have lunch in the meantime. Lunch was another painful experience as the staff were so stressed. We asked if we could eat and they said only if we ordered quickly. In credit to them the food came quickly but it felt like a real effort to ask them anything - you had to catch them as they were running past. At one point we ordered a bottle of wine from one member of staff but she said she wasnt able to take drink orders, only clear plates. She went and ordered it with another member of staff and then came back later with the bottle. She apologised and said that everyone was too busy to come and open it for us and that she would have to do it but she had never opened a bottle before. She was very sweet and we felt sorry for her. We felt however that we were just getting in the way and that everything was slightly too much trouble for the stretched staff. There were no pleasantries (apart from the sweet girl who opened our bottle). We went back to reception 3 or 4 more times and each time the lady said the room wasnt ready but couldnt seem to get hold of any room attendants to get them to clean the room. We were told there was no one to help with our bags and that we would have to take them ourselves. This would usually be fine but the bags were heavy and we had to carry them up some stairs. The hotel is also quite confusing to get around as there are a lot of corridors so it would have been really helpful if someone had shown us to our room. When we were eventually given our room it still had all of the cleaners products in it, plus we found an old sock in the wardrobe! The room was also much smaller than we had anticipated having booked a superior room - you couldn't open the wardrobe door fully because the bed was in the way. The balcony however was fantastic and the views amazing. While we were waiting for our room to be ready we asked if we could have the welcome drink that came with the booking but they said we couldnt because there was no one at the bar to serve us. Breakfast was good but quite often the food would run out and it wouldn't get replaced. One morning we were waiting for the bread and pastries to get replaced the whole time we were in there but they never were. Generally the hotel feels a little dirty. The carpets in the corridor need a good hoover which makes you question the quality of the cleaning throughout. The spa was good but the steam room wasnt working (and wasn't for the whole of our trip) and there were no towels anywhere. We didnt see a single member of staff check the towels or the state of the spa while we were in there which is probably why it was a bit of a mess with old towels and rubbish lying around. We had to go back up to our room dripping wet! We hadn't noticed the lack of staff when we only visited for the day in the summer however it was extremely obvious when we stayed there. On our first night we were regretting booking it. Overall, we feel that the lack of staff really ruins this hotel. L'Alta Peyra management - please please please get more staff and a good general manager and this place could be perfect. We had always intended on going to the Michelin star restaurant here but we were so worried that we would have bad service that we decided not to take the risk. We would love to come back again but the issues mentioned above would stop us from doing so which is such a shame. Ultimately a hotels reputation comes down to the quality of the staff and the service people receive. If certain aspects are not up to standard but the issues are managed well then that is the lasting memory that people will have, i.e. the good service rather than the issues. The service falls much too short of that expected from a 4 star luxury hotel. We must give a special shout out to Matias who worked so hard during our stay moving cars around and carrying peoples bags. We also saw him in the summer working behind the bar. He is an asset to the hotel, it just needs 50 more of him and then it will run perfectly! We would be interested to know once the hotel has more staff and then we will return. We are coming back to Saint Veran in March but will look elsewhere for accommodation until we can be sure the service has improved.

  

• patricklooping

  03 julio 2020
  Management disastrous, totally inapt, and disrespectful. Huge disapointement

  Don't go there . So expensive for a such a terrible offering! The place is nice, but poorly managed. The management of this hotel is disastrous. The old reception manager is so unpolite, The Spa manager is disrespectful. The young general Manager is completely inapt for the standing of this four star hotel. Huge disapointement