Hotel Karuizawa Elegance

Comentarios destacados

• zed64

  28 diciembre 2016
  Bad value for money

  I was disappointed with the quality of service provided. The price was very high for what we got. The location is good and staff tried their best. Ill assumne that the confusion on feather allergy was just a misunderstanding. Maybe not. Anyway, i would not recommend this hotel.

  

• 1760022

  12 octubre 2020
  Better than first impression

  The hotel is well-situated just a 10 minute or so walk to the Ginza street. The lobby area is quite small although there is a nice lounge adjoining. There was no-one at the desk when we arrived and it took a while to check in the two individuals ahead of us. Our rooms were on the second floor and one of the two front staff helped with the bags. On opening the door to one room, I was alarmed to see the worn, and quite stained, carpet. The room was spacious, and beds comfortable. The bathroom was fairly standard, and amenities basic. The bath was a reasonable size, and the shower had a rubber(?) hose. Not good, I thought, but I was surprised how powerful the shower was. Care should be taken with the hot water since it is very hot. The clock in the room was broken but it didn't really matter although it formed part of the 'first impression'. All the staff were excellent. They were very friendly and went out of their way to meet any request. Their English may not be good though. It wasn't necessary to use for us. Every day of our 3 night stay the hotel looked brighter and nicer. Due to Covid, the restaurant had limited seating. We expected to eat breakfast out every day but they managed to fit us in one morning. And what a great breakfast it was, at very reasonable cost. We also had dinner one evening at the restaurant in the other building. We were glad we did. Excellent food! We later heard that the owner of the hotel was a French chef (French as in food not nationality). All-in-all a very nice stay. I do think they should upgrade the rooms a bit though. A new carpet wouldn't go amiss.