Hotel Grand Phenix Okushiga

Comentarios destacados

• MargaretPowell

  02 febrero 2019
  Charming, Old World Style Service at the Top of Japan

  Returning after 2 years, we have been coming to the Phenix for over a 12 year period. This hotel is an anachronism in todays market. High levels of service, real old fashioned service in a boutique hotel that makes you feel you are in the heart of Europe, rather than the Japanese Shiga Highlands. This year, for the first time they unveil an outdoor undercover onsen ( public bath) on what appears to be a balcony structure. Soaking while the snow is falling is magic. If the chill air is a problem the regular bath with panoramic views is still there. Add a pool, jacuzzi, cold pool, sauna, rental and ski service, and a lounge that serves pretty good cocktails and jackpot! All the basics are of high standard, beds, linen, pillows, fluffy towels, robes and slippers are all of a high standard, Room humidifier and some free complimentary non alcoholic beverages in the fridge. Decor is traditional. We find that when we come here at the end of our Japan ski trip we finally relax. An English room guide would really assist Western Guests to get the most out of their experience. 2 Restaurants and the lounge bar. Phenix outlet shop. This hotel is ski in and almost out. But be aware that Okushiga Kogen is exposed when weather comes in and the lifts close. Lifts were closed 3 days during the week we visited. You may need to take the shuttle bus to nearby Yakebitaiyama to ski. When the lifts are open there is a dreary skate uphill ( both directions) to adjoin the rest of Shiga Kogen.

  

• kismetkate

  02 febrero 2019
  La Dolce Vita Reprised

  After lunching here last year we decided to stay in the hotel. Above all ,what makes this hotel special is the wonderful staff.They really know how to make guests very comfortable. The rooms are spacious and have lovely views of the resort and the onsen is beautiful with lots of nice touches like deluxe lotions for female guests. The food is excellent and the lounge does great cocktails. Acess to the lifts is quick and easy. But it is the service which was the real standout for me. A very special experience which I will treasure.

  

• catherineisabelb

  17 febrero 2019
  A unique hotel to relax and ski

  This hotel for japanese and westerners offers onsen, pool, sauna and 2 differents kinds of restaurants (italian and japanese). Lounge with hudge and central fire place, where we can have delicious hot chocolate. A gym would be an additionnal asset.

  

• mdandmw

  23 febrero 2019
  Very disappointing

  We stayed for 6 nights in February and were very disappointed with the meals in particular the evening meals. The hotel has many good features and it is a shame that the Kagaribi Restaurant lets them down. The rooms are very spacious for Japanese standards and include a great bathroom, nice sitting area, great views, lovely linen, fluffy robes etc. The locker room is warm and spacious and the location is great for ski in/ski out. The pool and spa are a great feature although they closed the pool for over 4 hours for a photography session the day that the lifts were shut down unfortunate timing! There is a lovely lounge area however be aware that cigars are allowed and we found this unbearable. Having stayed in the Skiga Kogen area in hotels in Ichinose, Yakebitaiyama and Okushiga many times (10 trips in all) we have experienced a variety of meals over the years. We have always paid for half board (breakfast and dinner) and generally you get what you pay for but sadly this was not the case here. On arrival we were told that there were no dinner times available before 8.00pm. Ordinarily that would not be a problem but for a ski holiday when you are up early it is quite late. After much protest and discussion we were squeezed into earlier time slots but felt that we were only reluctantly served our meals. We only had dinner in the Japanese restaurant but found it was well below average especially compared to the fabulous Japanese restaurant in the Okushiga Kogen Hotel. There was very little choice of food and even less when you are told you both had to choose the same meal! At a little over 53,000 Yen per night it left a sour taste in our mouth.

  

• FreoFran

  08 octubre 2019
  Bring a book and your laptop

  Very nice and spacious hotel, beautiful powder snow. We were snowed in for 3 days and there is very little to do. You are stuck in the middle of nowhere. Only 2 restaurants Japanese or Italian and they are quite pricey. Bring a book and a laptop with Netflix as there are no English speaking channels, no videos and no books.