Hotel Eden au Lac

Comentarios destacados

• Peroleiraviajera

  07 septiembre 2014
  Acogedor hotel en un entorno relajante

  Nos alojamos 5 días en este encantador hotel donde todo resulto perfecto. Ocupábamos una suite realmente grande con una enorme habitación principal con su salón y terraza privada. También el baño era enorme aunque por poner un pero, le faltaban superficies donde apoyar los útiles de aseo personales. Vimos que hay otras habitaciones recientemente renovadas con un baño mejor distribuido y una decoración más actual. Teníamos la habitación comunicada con la de nuestras hijas , que era también de buen tamaño aunque no contaba con la "zona de estar", pero si con su propia terraza también amueblada con preciosas vistas al jardin, zona de piscinas y montañas colindantes. El personal es absolutamente encantador con verdaderas ganas de complacer y de que toda la estancia resulte un éxito. En cuanto a la restauración, tampoco puedo poner un pero. El desayuno era abundantisimo, variado y exquisito, y el único día que cenamos en el hotel, fuimos excelentemente servidos con buenos productos y una cena deliciosa. El comedor además es muy agradable, con unas enormes cristaleras al valle. Nos encanto la zona de las piscinas, tanto exteriores como interiores y su spa, con saunas, hamman.....y hasta el gimnasio, todo con unas enormes cristaleras a los bosques. El hotel esta cerca del lago, con la Villa romana, a las afueras de la encantadora ciudad de Eschternach. Nosotros no tuvimos el menor problema para encontrarlo porque además de traernos el tom tom sin dificultad, esta muy bien señalizado. En resumen, volvería mañana mismo si pudiese y desde luego lo recomiendo por su ambiente tranquilo y relajante.

  

• Justo V

  19 mayo 2018
  Situado en un entorno bucolico con vistas al lago y posibles excursiones.

  Excelente para relajarse con instalaciones de lujo y un servicio en consonancia. Aunque el hotel de 5 tiene sus añitos, sus instalaciones se mantienen en buen estado. Para grupos en autocar, el ascensor resulta algo lento. Habitaciones muy amplias, buena cocina y servicios. Cenar en el restaurante con esas vistas resulta muy agradable.

  

• hasselt1989

  25 julio 2019
  Super hospitable and luxe!

  We spent five days in hotel Eden au Lac and we really enjoyed it. The room was clean, the bed comfy, the breakfast tasty with many options, and the staff was so friendly. We especially liked that all facilities were free, like sauna, pool, squash, table tennis... We highly recommend this hotel for a lovely, relaxed stay in Müllerthal!

  

• discoverlifetravel

  26 agosto 2019
  If you really have to stay here, book online, avoid sunny side (facing the parking)

  I support previous comments about unfriendly receptionists out of tune with 5-star reception standards, useless restaurant (such a pity for the great location) closed at lunch and only a cheap menu proposed by them for dinner, at exhuberant price to ensure they milk your money at the max. Receptionists and the owner were rude, this is the main reason why we will not return. The view over the city is nice, but you may as well just go for a visit and stay somewhere else.. More types of rooms and prices starting 180 euro for a room with city view were available on booking.com but I chose to book a room via the hotel and the receptionist suggested sunny side (I was dreaming of a 5-star hotel who suggest the best for their visitors). Lo & behold, sunny only in the afternoon, noisy from the cars parking on this side, no view, you had to turn hard to see a line of trees.. We asked to change to city view but they now asked 350 euro for such a room. The hotel promotes deluxe double rooms for 3 people but there is only a large bed (double matress) and a sofa on which one cannot sleep, they have to bring an additional bed which cost extra 50 euro per night. Can a room price get more ridiculous?! As others commented, the evening marks the ugly symphony of all people manually turning their shades down, both shades from balcony (blue and red shades over the terrace, in hotel photos, and window blinds from the room). Poor sound insulation, you can hear neighbours blow their nose.. Coffee cups waiting in the room had coffee traces on the rim.. and so on...

  

• regulartraveller558

  26 agosto 2019
  No WiFi in room, although promised. No lunch. Great breakfast.

  Because WiFi is important to us (besides the usual things), I asked the hotel management one month (!) in advance of booking whether the problems mentioned on the net regarding the WiFi, were solved. The manager assured us that they were working on it, and that the problems would be solved in the coming days. After that, I booked a room for 5 days, pre-paid, about Euro 1000. In the first room we got, the WiFi did not work (my laptop is first class) and in the second room there was WiFi for just one evening. We did not accept a third room, because that was totally not like the one we had booked. So, I was sitting in the corridor, next to the elevator, every time I wanted to have WiFi receipt. I tried to found out what was wrong (too weak transmitters, thick walls, and such). Also, I found a damaged antenna, close to us. All the time the management assured me that I had signal and WiFi, ignoring the problem. They were arguing with me constantly, whereas the hotel engineer fully agreed with my findings. At one time a WiFi-amplifier was plugged in, in the room, but there was nothing to amplify. Now I write because Denise from Belgium, at the end of July 2019, has experienced the same matters with the WiFi as we have. So, nothing has changed. Also, she writes that there was a problem with the cook(s) for the evening restaurant. That was already the case in the beginning of June (!) 2019. During the day/lunch time, there was no food available at all, although a lunch menu was advertised outside. At check-out time, not a tiny compensation for the problems we encounted, was granted. Back home, I wrote a constructive mail to the owner of the hotel, explaining what measures should be taken to come to an acceptable WiFi-system. I got a nasty letter back, again ignoring the problem. The breakfast was great and the ladies serving it were very kind. The room was nice, as shown on the net and the location of the hotel is good. When you go to this hotel and you want WiFi, be prepared to sit aside the small reception or in the corridor outside your room (for 200 Euro per day); you will see other guests walking around, carrying their open laptop, seeking WiFi receipt. My strong advice is, when you want to go to this hotel: avoid any discussion and confrontation with the management or the owner about any topic whatsoever!