Hotel Complex Odessa

Comentarios destacados

• maria6262016

  10 septiembre 2017
  El peor hotel en el que he estado nunca.

  Estoy de acuerdo con que los hoteles en otros países no son lo mismo que en España pero el pésimo nivel de este para ser uno "bueno" ya era demasiado. Nos alojamos durante dos semanas en las habitaciones del piso 0, al lado de recepción (habitación 220) y, sencillamente, nos metieron a 4 personas en una habitación de 2 personas añadiendo dos camas en un espacio muy reducido. Y no sé por dónde empezar: el frigorífico estaba roto, lo avisamos en recepción y simplemente nos lo volvieron a enchufar como si así arreglaran el problema (?), había cucarachas por la habitación, el desayuno era carísimo (7), la limpieza del baño brillaba por su ausencia, el trato en recepción no pudo ser más desagradable (no pudimos pagar con tarjeta, increíble pero cierto) y para ser Ucrania era un hotel muy caro (40/noche). Ojalá pudiera darles una nota peor que "pésimo". Un asco.

  

• LenaC681

  13 octubre 2018
  A hotel with a good location in Arcadia

  When we arrived at the hotel to check in, the staff said they had no electricity and weren't able to give us the key for the room. So, the lady at the reception was inviting each guest, opening the door and then coming after the next one. This inconvenience made our check-in time consuming. Well, it happens. Nothing can be done here. We had booked a Standard Double. The room itself was fine. The only exception was the balcony, where the air conditioner block was hidden with a lattice.... full of pigeon's excrement. We decided that we don't need a room with a balcony, so we asked to change the room. The receptionist was very helpful and showed us the new room. It was OK, but the issue was that on the next day, we managed to catch 3 cockroaches with a water glass. The maid came the next day, folded our bed, put some toiletries, but the cockroaches were left. We went to the reception, informed them about the fact that we have some "domestic animals" in our room, asked to change the room, but the lady said that all the rooms are occupied and gave us two compliments at the bar for free. The TV wasn't working in our room as well and the shower was moldy. During the summer, there are a lot of foreigners, which are coming for fun and they are very noisy. Also, you may notice a lot of "ladies" coming with them. We had the breakfast included in our room rate. It's average, but various. Omelette, sausages, fresh seasonal vegetables, dairy products etc. As an overall experience it was a disappointing one and I wouldn't come back here for my next stay in Odessa, so think twice before doing a reservation here.

  

• 356tatianai

  08 julio 2019
  No idea about Guest Satisfaction!

  Although we did not had big expectations from the hotel, the hotel staff managed to ruin our mood from the very first 2 minutes we walked in. And not the line hotel staff, but one of the supervisors/managers. We arrived around 11:30 am, and, when asking for our rooms, a very nice and kind receptionist named Cristina informed us that only 1 room was ready now, the other one will be ready at 14:00. We said that's great, because anyways we had plans just to leave our stuff and go out. But, in this moment, a very loud and annoying voice, of a lady named Alexandra (which obviously had a higher position), interfered saying: "Your both rooms will be ready at 14:00, the early check in, will cost you extra!!!". When I say loud, I mean she was yelling at us. I would like to note that Mrs. Alexandra didn't even bother looking in our eyes while saying that, because she was busy doing some other things while talking with us. This is very rude and disrespectful towards your guests Mrs. Alexandra, plus, you are giving a wrong example to your colleagues, that a very nice and trying, with a smile on the face, to help the guests. Working in the same field, I have enough knowledge to know that, if there are available rooms, the guest should be offered one; other wise, explained very nicely and offered with options. I will not talk about the rest of the stay, because I will be just repeating my self. All the low scores are justified, and, I can't imagine how can someone score a 5 for this property. Broken shower that becomes flooded after you take a shower, a door that is more like a curtain since you can hear every single step on the hallway, a TV that looks at the opposite wall, and not towards the beds ... for 60 EUR, it is way too much exaggerated. I would suggest to the hotel management to pay more attention to the guest satisfaction. It doesn't matter how many stars you have and what services you offer, with just a smile you can change the guests experience to a better one. With regret I can't recommend your hotel to the other travelers. All the Best! Tatiana.

  

• Experience S

  11 diciembre 2018
  Great staying in Odessa Hotel Complex

  The hotel is near shopping centres, near the beach, restaurants, supermarket. It has a wonderful breakfast. Staff are very polite and speak English. Staff were very helpful and booked a taxi for me. There is a cash machine in the lobby which is really helpful. The rooms were comfortable and my room was very quiet and spacious. Some people who were staying at the hotel at the same time a same said their rooms were noisy, but I had no problems.

  

• Iouri L

  15 enero 2019
  Good venue

  Excellent place for inexpensive conferences. Lots of conference rooms. Not too far from the sea and the beeches. The price corresponds with the service provided, i.e. not too expensive. Great for summer conferences.