Hotel Chéribourg

Comentarios destacados

• S L

  06 agosto 2020
  Disappointing

  We booked at the Hotel Cheribourg to be close to the provincial park and a spa we were visiting. We were given a room on the ground floor of the main building. The room was extremely musty and humid. When we walked in at 5pm the floor was still wet from a recent mop. When we went to bed at 10 pm the floor was still wet from the mop. Because of the "musty basement" smell we wanted to sleep with a window open but the room only had a sliding patio door with a broken latch that fronted onto common space. There was also a light outside on the patio that stayed illuminated all night and came through the top of the curtains. The patio area outside the sliding door had two plastic chairs and a dirty cup left behind from a previous guest. From previous reviews it seems like we were very unlucky with our room assignment. Do not accept a room in the 100 range. Our kids (one tween, one young teen) were interested in the pools but found them a little small and not deep enough. The outdoor hot tub was very small and in Covid times only one family could safely use it at a time. Landscaping around the hot tub was just sad, with weeds coming up everywhere. The beds were very comfortable, but one bedspread had a lipstick (a stain I hope) up at face level. The provincial park is minutes away and there are several restaurants with outdoor eating areas nearby. I think if you had one of the outbuildings and your children were under 10 this would be a good option. We were happy to drive away from the smell.

  

• U2628OXerins

  12 agosto 2020
  From the bottom to the top!

  The Cheribourg is an older hotel with beautiful gardens and lots for families to do. It definitely has character but needs constant upgrades Im sure. We arrived late in the evening and we were given a room in the basement level. We instantly felt the humidity in the room after the area had gotten quite a bit of rain. Unfortunately the room had a very musty smell and after waking up, we found most of our things were damp and so were the blankets. It wasnt really the hotels fault given the climate and location and as soon as we mentioned something to the front desk, Khalid, our concierge, did not question our complaint and moved us to a beautiful suite on the other side of the hotel. We couldnt be happier with our new location. Khalid has continued to accommodate us with any concerns we have had. We would definitely come back after the service we have been given. Thank you for making our stay much more enjoyable Khalid!

  

• FcD23

  06 septiembre 2020
  impossible hotel

  for the first time since i did trip, i was not able to live in the room. i leave the hotel around 8 because 3 hours after i just arrive. i did a allergic reation to animal, it was not clean and also i start the clime and receive water directly on me after. it was disappointing since the beginning just at the moment i decided to live and don't take my 2 nights reservation. i decide to loos my money and don't take the chance to have some virus or another thing.

  

• Sylvain G

  08 septiembre 2020
  Stay away!! Do not book this hotel. False 4 stars

  All is old and badly maintained Feels like a cheap motel False publicity was done and we got a bad experience. Pool with missing paint all over the floor Dirty inside and water turning green Hothub some jets not working. Full of black mud inside. White chairs by the hothub with broken back arm Pedalboat very dirty. No swan at all Pool chairs harms all black spots and were very hold. Full of bad herbs growing between stones everywhere looks like an abandon hotel. The whole hotel is in very bad shape. Looks like a 2 stars hotel Vendor machine broken Room Smelling bad carpet Very dirty fan Moutures between tiles Bathroom very old They gave us 2 towels for 4 days. Only 2 coffee portion. When I asked they told me had to go every morning to ask. They could not give me for the day after. Very bad ecoerience. Will never gi back again

  

• Razanamir

  30 septiembre 2020
  More like a motel than a hotel

  We arrived at night, our room was on the bottom floor. Very old and outdated. They didn't have extra pillows or blankets and there was no room service (we had to go to the reception desk to ask for missing soap). The gardens around the rooms were beautiful though and gave a cottage like feeling. There was lots for the kids to do, both indoor and outdoor heated pools, inflattable structures, cinema room, and so on. We were denied a late checkout so couldn't really enjoy all the amenities.