Hotel Brod

Comentarios destacados

• Julieta C

  17 septiembre 2016
  Excelente hotel

  Se puede pagar con tarjeta, tiene restaurante, Internet es limpio y la gente muy amable y lo mejor no es tan Caro, múltiples restaurantes y centros comerciales cerca y malls, incluso el zoológico de Sofia está a unas cuadras.

  

• 744mindym

  28 julio 2017
  Stay away

  Was a group how we want to stay for one night traveling from grece , family with 5 litlle children they want to take 2 apartament.. how to split the children? for 6 hour... in the middle of the night with all the children we need to find another hotel... the personal was horror!!

  

• Travel325051

  30 octubre 2017
  "Total nightmare"

  We travelled to Sofia, Bulgaria in October 2017. We booked 2 double-standard rooms, via booking.com, as we were travelling with another couple.The price for each room,was 42 euros.(this was the price written in booking.com for the standard double room,and 42 euros was the final price written in our receipt when we made the reservation-).,It s important to note that, each couple travelled with 1 child (each) which was 8 years old.So, it was crystal clear in the receipt-4 adults and 2 kids in the age of 8 years old.-2 standard double rooms-overall price 42 euros.The policy of this hotel, based in what s written on the hotel s advertisement in booking.com is, the following;¨"Free! One child under 12 years stays free of charge when using existing beds". I want to point out again that , the age of our daughters was written in the reservation, and you will understand why i m still coming back to that again and again.. When we arrived, we wanted to settle our bill in order to rest because of our long trip (travelled from Greece, 5 hours on the road with 2 exhausted kids)..Then it all began.....The receptionist asked for extra 10 euros because of our kids staying, and insisted that the 52 euros he wanted to charge each couple for each room was because of the kids staying in the room.He also said that "obviously, his colleaque who made the reservation made a mistake and told him that the kids were 3 years old, not 8.He also said that the hotel should ensure an additional bed for each kid in each room, that "unfortunately wasn t possible at the moment, because the person who was in charge of this "facility" was not there.As anybody can see, there are 2 basic problems here. First of all, the receptionist gave us a completely different version of what s in effect for the children s accomodation in the hotel.Secondly,they charged extra beds without providing them because "unfortunately,the person in charge had finished his shift".We argued with him for a while telling him that they cannot charge any facility without providing it, and his answer was "that s the policy!When we informed the receptionist that we want to talk to his supervisor he said that "it s too late" (it was 10 o clock in the evening). Above all that, they arranged 2 rooms that were in different floors,(ours at 4rth, our friends at 3rd), despite the fact that we booked both rooms together. The whole place in the 4rth floor smelled like mould,,so was our room .The blanket of our bed was full of white stains (i don t even want to imagine what these stains were),the carpet seemed like it had not been cleaned for a long time.We were covered with our coats in order to keep ourselves warm at night, because the room was so filthy, that we didn t want to touch anything which was in it.(not to mention the blanket with the white stains, AGAIN). Finally, i want to note that we made an official statement to booking.com for all the above, but basically for the extra charge and theIR denial to provide the service.(additional bed). Basically, this hotel is lying about the policy regarding the children s accomodation, and they ask for extra money for services that shouldn t exist. We didn t ask for extra beds for the children, not until the time they said that we have to pay 10 more euros for the children, and they have to provide extra beds. That s a whole different policy from the one that is written in booking.com. My advice?stay away from this hotel. They lie, they cheat,they are not willing to help at anything.Where is the supervisor?who runs this shtty hotel?Above the horrible service and their behaviour, the hotel is filthy, it smells and it gives the impression that it s fully abandoned.NEVER , NEVER AGAIN. Finally, i want to say that i "promised" the receptionist that i will write about their behaviour and i will make an official statement for the way they treat their guests. Well, my friend, if you re reading this, or if your supervisor is doing so,please make your future clients a favour and shut the place down.You do not know the least about how to run a hotel, how to provide the adequate services and to have the ,least of respect for your clients.

  

• 292kirstyp

  31 agosto 2018
  Great hotel and staff

  We were a party of 10 and stayed here for a week. The staff were lovely and couldnt of been more helpful. The rooms were very clean and comfortable. Cant fault anything Thanks again to the lady that helped clean our sons fingers up when he fell over and trapped his fingers under the door. Would definitely use this hotel again

  

• auke V

  09 octubre 2018
  2 nights

  price- quality rekstion good. Reception very helpfull. Distsnce to city center (6.9 km) is large as there is ni direct bus connection. Fortunstely the taxy(OK) was cheap(11 Lev). In the evening 20Lev.