Hotel Birks Montreal

Comentarios destacados

• Reyna C

  04 julio 2019
  Hermoso

  La atención amabilísima de sus recepcionistas pedí información extra de renta de carros y el gerente ,que ya se iba ,regresó y me consiguió la info y más luego subimos a nuestra habitación espectacular enorme elegante pero amable a la vez, Cerca de todo y luego la cena y los cocotales en en restaurant toda una experiencia.

  

• CicatrixMvd

  13 enero 2020
  Excelente Hotel

  Nos alojamos 5 noches (Navidad incluida) en este excelente hotel. La ubicación es inmejorable, frente a la Phillips Square, próximo a cientos de comercios y a pocos metros de la estación de metro. Las instalaciones son inmejorables, muebles de calidad, limpieza hasta en el más mínimo detalle y atención correcta de sus empleados.

  

• ek3944

  21 noviembre 2020
  Great Location, Great Service and Super Comfortable Stay

  The hotel was incredible. The location is great. The view from the room was just beautiful. The room was super clean and comfortable. The staff was super kind and friendly. They even left an anniversary celebration note in our room although we casually mentioned it over the phone. They were super thoughtful. Will definitely go there again!

  

• cameronb867

  29 diciembre 2020
  Needs Better Covid Protocols

  My wife and I were looking forward to our stay at Hotel Birks Montreal. We had to make a essential visit to see family and we decided to break up our drive from Toronto with a stay in Montreal for one night. We chose this hotel because it says its 5 stars and had good reviews. We mainly chose it because we assumed that a 5 star hotel would have sufficient COVID protocols in place. We were very disappointed by what we experienced. We settled into our room and decided to order the dinner special through room service as to avoid contact with others. The meal was fantastic (that we cannot deny). However, once we finished our meal and began to really check out the room, we noticed that some things just didnt seem right... First, we noticed the bed sheets were untucked at the top of the bed. It seemed strange for a fine hotel to not have a properly made bed, but we had shrugged it off when we first entered the room. Most importantly, there were another guests leftover food left in the mini refrigerator. Ive never experienced that, not even in a 3 star hotel. If the bare minimum for cleaning didnt occur, it made us wonder if the place was cleaned at all.... We looked at the menus for room service and they looked like they had already been used by previous guests...I assumed that printing it on paper would allow them to throw them away and provide clean ones for new guests (photo attached). I stepped into the shower and thats when we noticed that all of the shampoo bottles had already been used (they were empty and had residue on the cap, obviously from previous use)....again....If the bare minimum in cleaning a room wasnt taken care of, then what could we expect for their cleanliness in a time of COVID? I took photos (shared here) and showed them to the front desk. They did change my room, which was great. However, it was also disconcerting that only 1 of the 2 front desk staff were wearing masks....is this normal? When we entered the new room, we noticed that the bed was properly made....and that there were water bottles available next to the bed. That was not the case in the first room. Again, it made us question if we had just spent upwards of an hour in a room that was not cleaned at all. The hotel did compensate me by reducing my rate by 20%. They also apologized. That was nice. Next, when we asked for our car to be brought out by valet, they brought the wrong car....just one more event that made us question the whole experience. During a time when guests are already nervous about travel I believe hotels should make every effort to demonstrate attention to detail and how they plan to keep guests as safe as possible. The lack of attention to detail was very disconcerting. The Pros: Beautiful hotel Nice rooms (when they are clean) Luigi at the front desk was very nice and wore a mask the whole time. Dinner was very good Woman I spoke with on the phone to book the hotel was very nice. The Cons: Questionable cleaning practices At least one staff member was not wearing a mask No COVID protocol reminders for guests (we saw 5 guests walking the hallways without masks). Valet brought the wrong car

  

• 369os

  27 enero 2021
  Luxury

  I stayed for 2 nights and the service was wonderful, Everyone adhered to the Covid policies and the staff was extremely helpful when my phone charger stopped working and all the stores were closed, as they had spares. The bed was very comfortable and I loved the glass shower and rain head. Will definitely come again post covid or when things open again.