Hotel Bellevue

Comentarios destacados

• AndreiW

  25 agosto 2015
  Lujo en una naturaleza espléndida

  Realmente un hotel espléndido, situado en un entorno magnífico y atendido por gente amable y que en general habla un inglés adecuado . Tomé un paquete con un servicio de media pensión que era en un restaurante vecino al hotel, Villa Diana, que resulto ser buenísimo y atendido por gente muy simpática y con una gran disposición para hacerte la vida agradable

  

• abel73201

  22 septiembre 2018
  Magnífico. Muy recomendable

  Magnífica ubicación en pleno parque natural. Limpio, agradable, buen trato por parte del personal, buen desayuno. Buena relación calidad-precio. En el parque hay dos restaurantes y si quieres ir a otro lugar necesitas el coche.

  

• milan-zrh

  10 agosto 2020
  Disappointing Stay

  I stayed at the Hotel Bellevue for 8 nights. The hotel is stylish and well maintained. The outdoor pool and beach were enjoyable, and the SPA is by far the best one Ive seen in this region. The staff and therapists in the SPA did a wonderful job, Ive ended up going almost every day. Dinner at Matsunoki can be recommended - the Sushi was amongst the better ones in this region and the service professional and attentive. The breakfast buffet had a decent variety of foods. Why the low rating? Unfortunately, there is a lack of staff members in the hotel, especially at the Restaurant and the beach bar. The service was inefficient and not adequate for a 5* hotel. I cannot blame the staff itself, as most of them were friendly and did their best. It is just impossible to serve guests efficiently with such low number of staff. I do acknowledge the extraordinary circumstances in which the hotel has found itself with the COVID-19 pandemic and a surprisingly strong tourist season in Croatia, which no one would have expected given the current situation. What really disappointed me however, and which is the primary reason I will NOT visit this hotel ever again, is the complete lack of respect towards guests. I mentioned three times at the reception that I am not satisfied with the service at the hotel and that I would like to share my feedback with someone senior. On all three occassions, the front office agent looked at me insecurely and told me that I will receive a survey after the end of my stay. Even on the third time, upon check-out, when I made it very clear that I would like to speak to someone senior, I was referred to the email survey. I just could not believe that at a 5* hotel, not a single senior staff member has the decency to take 10-15 minutes to speak to a dissatisfied guest. The front office staff seems to be trained to say nothing when faced with negative feedback, and just to refer to the email survey. I have stayed at many luxury hotels around the world, and I was never treated so bad. I rarely publish negative reviews online, because I firmly believe that every guest should take any issues to the hotel directly and give them a chance to address them, before complaining online. Unfortunately, at this hotel no one was bothered, and I will not be bothered to visit ever again either.

  

• Anna A

  11 agosto 2020
  Amazing service experience

  We havent stayed in the hotel, but went to its private beach 2 days in a roll. Amazing experience, so worth the relativly high prince. Lavro, our waiter was the nicest, best service we got in Croatia ever.

  

• Av-Bubu_79

  13 enero 2021
  A dream holiday

  This hotel is The paradise. Everything was just wonderful. The hotel restaurants are great, The breakfast is everything that you can ever dream. The hotel is located in a bay , has private beach , inside and outside pools, its near The city center , so, if you want to Take a walk its Close to all The restaurants from The marina. You can do nautical sports, you can run , you can ride The bike( we took our bikes with us and , almost every day we took long rides by The sea) . It has a great Spa, its Croatia Best hotel Spa of The Year 2020 . We will deffinetly return soon!!!