Hotel at Waterfront Whitsunday Retreat

Comentarios destacados

• VanitaVidal

  19 septiembre 2020
  Needs cleaning

  Positives: the room is large, good bed and spa on the balcony is nice. Separate spacious bathroom. Pay TV Negatives: quite dirty hasn't been cleaned thoroughly for a long time! Definitely not sterilised COVID-19 safe. Cook top doesn't get hot enough to cook eggs. The apartments are all separately owned 5# was in poor condition. Noise from the main road is constant.

  

• cptg2016

  01 octubre 2020
  Do yourself a favour!

  Do yourself a favour and book elsewhere! Booked online for three nights in Sept 20 on the premise that the rooms were advertised as "Luxury Spa Suites". What we walked into DID NOT live up to expectations. The bathroom was dirty and in need of a clean and the vertical blinds were missing a number of down drops, so privacy in the room was an issue. the "SPA" so to speak, was on the front balcony for everyone walking past to view and it took us an hour to clean before we could use it. It broke down On our 2nd day and despite the managements word it would be fixed, it wasn't, so luxury spa suite it was not. So don't disappoint yourself and find somewhere else as this place is NOT what it is advertised to be.

  

• 275sunshinec

  04 noviembre 2020
  Poorly Maintained, Poor hygiene, Wrongly advertised NOT luxury

  Many issues with this property, Dirty bed linen, Bathroom not cleaned correctly, Spa hair included, Property in bad shape maintenance poor, Luxury is NOT what this is about. Also poor communication from Managers make you understand the reason there is so many issues at this property

  

• SimoneMooney

  20 noviembre 2020
  WAS NOT ACCEPTABLE!!

  My husband and i booked for our anniversary weekend and were very disappointed. The room itself is outdated and incredibly small. It smelt of cigarette smoke and was not clean. The was sticky residue all over the kitchen bench and dead insects on the floor. We were not happy and refused to stay. The manager of the resort next door who was looking after the place was very hospitable though and allowed us to cancel and have a room in the resort next door, so thank you very much. But do yourself a favour and book elsewhere

  

• 581brettn

  05 marzo 2021
  Would not recommend

  Moldy ceiling,air con didn't work,very dated needs a renovation if it is going to charge that amount,balcony was not cleaned,had to ask tea coffee and sugar. would not stay here ever again, bathroom was old, kitchen very old style, curtains were dirty and did not close properly.