Homewood Suites by Hilton West Des Moines/SW Mall Area

Comentarios destacados

• TGandZD

  10 agosto 2020
  Beds are soft but pillows not great, Staff and Breakfast is sub-par

  The rooms were well kept and clean, the overall appearance of the hotel was in great shape as well. The staff seemed happy and quite too happy as I saw one of them walking out of the room pushing a cart without even looking to see if anyone was walking and the general manager was there walking out of the same room having a grand time. It was unprofessional and slightly unsafe. Front desk seemed rather understaffed as I had to wait quite sometime for just a single person to show up. The morning food service on the first day was great and a buffet but the following days were boxes of pre-made breakfast and it was not even warm/hot. Hotel was great, but the staff and service seemed sub par. Allowed the baseball team staying to run around the halls and never asked them to stop or be quiet. Kids playing football in the parking lot and the ball was hitting cars, absolutely no care.

  

• csemrad

  25 noviembre 2020
  COVID Compliant, Friendly Service

  We arrived to this COVID compliant Hilton property after rejecting the Hampton Inn (also a Hilton Property) just steps away, where masks were not being worn by staff or guests, despite the Governor's order and the hotel's published policy. Homewood Suites was welcoming with masked staff who offered remote rooms with little chance for interaction with other guests. The room was spotless, the grab & go breakfast was well packaged and kitchen area very clean. The bed was cozy and comfortable. Excellent care in a difficult time for travelers; we felt very safe.

  

• sabrina365

  10 enero 2021
  Less than what were used to...

  After deciding to stay in town and extra night, we wanted to stay close to the mall, so we chose this location based on previous great experiences. This time around, we had an exterior door slamming shut at all hours of the night and screaming guests in the hallway. After a restless night, we were looking forward to breakfast, but there wasnt one due to no delivery that week. The responsibility was passed on to the weather and the holiday. There wasnt a mention of this during our booking, which was disappointing. The woman at the front desk lacked any sense of empathy when we asked about. This was by far one of the less than experiences at any Hilton property Ive experienced. Aside from the negatives, the room met the Hilton standard and the COVID protocol was spot on.

  

• mauricemoose

  21 enero 2021
  Great family stay!

  We really enjoyed our stay! Very clean and Covid regulations are followed. Lobby area is very large and accommodating. Breakfast was grab and go, which is appreciated for safety at this time. Pool time goes by reservation, which is really nice, as you get the whole place to yourselves, for just your group! I would maybe suggest they come up with some sort of text to confirm pool reservations policy or something more than just writing it in a book but we were able to work out the kinks that occurred during our stay. Jimmy had amazing customer service skills and made us feel right at home! He was professional and made sure to go out of his way to make our stay enjoyable and we are grateful for that! We didnt catch his name but the male housekeeper/ janitor that we bumped into several times during our stay, was very polite and always working hard to keep everything clean in the lobby area main level bathroom area.

  

• Ken F

  07 marzo 2021
  Disappointed, dirty needs repairs.

  I've stayed here before, and we really love what Homewood Suites offer which is why we choose it. We love having a separate living room with full kitchen and bedroom. This location seems to be needing repairs and updates. We asked for a different room but the hotel was full so the only option would have been downgrade. Also, it's time to start offering more breakfast options instead of one kind of microwave breakfast sandwich as the main food option, even with Covid there's more you can do. The room was just not very well cleaned, dishes were in the dishwasher, smell and noise from HVAC, and damage.