Homewood Suites by Hilton Richmond Downtown

Comentarios destacados

• Sirenitapetit

  18 enero 2020
  Recomendado

  Un hotel muy moderno,estaba bello,limpio,lo que mas me impacto fué el ascensor que tienes la seguridad de que si no estas hospedado no puedes subir en el,la hora de la merienda te ofrecene en el comedor un luchecito nunca vi eso en ningun hotel y gratuito..esta cerca de capitolio.me gusto mucho.

  

• scotthD4674TB

  30 marzo 2020
  Nice visit before pandemic

  I was on in Richmond for a quick pass through. I would like to spend some more time in the city on my next trip. The hotel was very nice and very clean. The staff was very helpful given the circumstances. They gave me some tips on restruants offering take out. It is really difficult to rate much of the hotel with the highly unusual circumstances. Would I stay here again? Absolutely

  

• Stassja102

  25 mayo 2020
  Completely Unprofessional!

  I booked a room at the Hampton Inn and ended up being changed to the Homewood Suites without being told until my arrival. Customer Service was absolutely awful! I called the day before my reservation to request an early check-in and was told Absolutely, no problem. Front Desk representative, Dion, took my last name as I told him my expected arrival time. After a 3 hour drive, the general manager Rashaun denied me of a room and was very rude. He told me despite me calling ahead and being assured I could arrive early, I could not check in for another Hour and a half. I was left stranded on the side of the street in a city Ive never been to. He told me I could park in the $15 dollar a night parking garage if I wanted to get off the street. He even went as far as to tell me: If its such a problem staying here you can go ahead and just cancel the room and stay elsewhere. I called customer service twice and was hung up on the first time and no help was provided the second. No guest should be treated like that, especially in times like this where other accommodations arent available like no free breakfast, room service, and closed pool. While I know early check in is a courtesy, the way he, Rashuan, handled it was completely unprofessional and made me feel uncomfortable and not welcome. As a new Hilton Honors member, this puts a very bad taste in my mouth.

  

• maxijet1

  15 octubre 2020
  Stay on staff

  Was an okay place to stay for a night. Check in went fairly well, although not informative. Such as the change in free breakfast option. Had issues with the room that couldn't be addressed till staff returned Monday. In room safe malfunctioned and phone did not work. Parking was waived as a result, though that had to be resolved at check out since the promised credit didn't appear on the invoice. Found hair in the refrigerator. Nothing was a deal breaker. Layout of the room nice.

  

• Morris T

  01 noviembre 2020
  Friendly convenient Richmond

  This full kitchen hotel in the heart of Richmond VA was perfect for a stop on our drive to Florida. Ample refrigerator full kitchen two flat screen TVs in our corner room made the place so convenient and comfortable for our stay. We plugged in our Tesla overnight so that we left with a full charge in the morning. Very clean, spacious with a grab and go Covid breakfast availability.