Homewood Suites by Hilton Phoenix-Avondale

Comentarios destacados

• Ivan M

  21 septiembre 2013
  Altamente recomendable

  Todo excelente, desde la llegada hasta la salida del hotel, personal amable, muy buenas instalaciones, el desayuno que se ofrece es muy bueno, es la segunda ocasion que uso esta cadena de hoteles y en ambas han sido muy buenas experiencias.

  

• L6196WOcarlosg

  27 diciembre 2017
  Excelente

  Excelente servicio, Excelente suite, Excelente precio recommendado. Fui por placer a Phoenix y la estadia estuvo incredible, no le falto absolutamente nada, suites equipadas, limpias y una Buena atencion al cliente definitivamente volvere.

  

• Jim Y

  20 julio 2020
  Your average hotel

  We stayed for one night while passing through the Phoenix area. The room we had seemed very run down. Furniture was worn. The hotel also seemed to be used as a long term stay for many people. I probably would not stay at this property again.

  

• Jasmin H

  09 noviembre 2020
  Convenient and comfortable for even extended business trips!

  I chose this hotel because of it's proximity to the 4 different locations that I would be traveling to on business for the 4 days that I was in the area. I, personally, am not a fan of eating out, even outside of the current "Covid era" so I tend to concentrate on "Suite" options when travel for work is necessary and this location and price was perfect for that! There are several restaurants as well as Fry's (grocery store), CVS, QuikTrip (convenience store/gas station) and almost anything else that you could want or need all within just a couple of miles on the same stretch of main road off of the freeway. The pool area is fenced/self-contained with a full wrap-around "grounds" area that mirrors casual areas that you would find at higher end resorts (ie: cushioned couches with coffee tables and umbrellas, grass and music being pumped through speakers) and also includes grills and large dining tables (not picnic tables). The fitness room is small but provides all of the absolute necessities, there is "food to go" available to order from the restaurant at the sister hotel that shares an entrance and parking lot and the staff is very friendly and helpful on every level! There were a few minor issues in my King Suite that prevented me from giving this location 5 stars but I will definitely stay here again when I need to be in the area.

  

• derekr129

  13 diciembre 2020
  The Couch View Suite

  This hotel is storing four old couches with plastic wrap and scattered couch cushions in the outdoor courtyard. In my room this meant my view was entirely the underside of a couch set against my suite's window. I told the front desk on Tuesday that this was weird but they didn't do anything about it. On Wednesday night I wrote to Hilton who forwarded my message to the hotel leadership. Jason, the Assistant General Manager, wrote back with an apology on Thursday morning and placed 10K Hilton points on my account. He did not, however, actually try to fix the problem. For the remaining two days of my stay the couches stayed exactly as they were outside my suite window, no one even tried to tidy up the garbage or resituate everything. For six days the view out my window was, unbelievably, the underside of an old couch. Attaching pictures so that readers know I'm not exaggerating. I hate writing bad reviews, but the hotel had multiple chances to fix this and chose to placate with words/points and not follow up with action.