Homewood Suites by Hilton Florence

Comentarios destacados

• steve1975

  26 noviembre 2020
  Very nice, very clean

  I stayed mid week and check in was quick. The room was very clean as well as rest of hotel. Plenty of restaurants near by and quick access to I20 & I95. The room wa spacious and the bed comfortable. Ive stayed in Florence plenty of time and this will be my go to.

  

• mogidishu

  02 diciembre 2020
  Overbooked

  I was turned away at 10:30pm with my family after driving all day. They refused to honor the reservation and made little effort to find an alternative. Who thinks this is a good business strategy. You have lost a customer for life. Stay away!

  

• kahindi

  25 diciembre 2020
  Loud!

  The floors and ceilings are paper thin. If you have anyone staying in the room above you, you will hear them walking, closing doors, etc. It made our one night there miserable. We complained, but there's only so much that can be done if the construction is so shoddy.

  

• Behappy4167

  11 enero 2021
  Welcoming and Clean

  Ive been staying at this place at intervals over the past 2 years for work, pre and post-Covid. The hotel is very comfortable and has laundry and gym facilities. My room has been always been ready for me and clean. They have adapted to Covid with extra cleaning between guests. The best part, however, are the very helpful and friendly front desk staff. Always willing to solve a problem or answer a question. They welcome me with a friendly greeting. Especially Valerie at the front desk who learned my name before I learned hers. When Im away from home for work it always feels nice when the front desk staff make you feel welcome. All over a great place to stay in Florence. I stayed at two other places first but like Homewood suites best. Also great to have a kitchen available.

  

• SunLuvr724

  17 febrero 2021
  No Response from Management

  We checked in around 10:00pm after driving all day. Although the room was very modern and clean on the surface I did have some issues. I found a cigar on top of the shelving unit in the bathroom. There was a dirty wash cloth left on the shower curtain rod. The was urine around the toilet base. (see picture). During covid and with the advertisement of enhanced cleaning protocols, these issues are unacceptable. I told Raven at the front desk, who said she would speak with the housekeeping manager. Raven was very apologetic and assured me that a General Manager would be in contact with me. I have yet to hear back. I have been a Hilton Honors member and would expect much more from a Hilton property.