Home2 Suites By Hilton Summerville

Comentarios destacados

• Trip49653736321

  22 abril 2019
  Medio

  Buena ubicación del hotel y muchas comodidades dentro del mismo (piscina, gym, lavadora, desayuno). La limpieza dejó un poco que desear, especialmente durante la estancia. Esperaba que en una estancia de 10 días por lo menos le pasasen un trapo al baño o cuando quitan las toallas que dejen unas nuevas... Buen trato con los empleados. Soluciones rápidas.

  

• N O

  02 agosto 2020
  After other Home2 Suites stays, we weren't impressed.

  This location was our last stay on a road-trip from Massachusetts to Florida. The hotel is easy to find off the highway, with a lot of restaurants and businesses nearby. That's about the only positive thing about this hotel as it was nothing like other Home2 Suites locations we have stayed at. Staying at hotels during COVID 19 has certainly been an experience and this was our 5th hotel along our route. While the staff wore masks (and gloves during breakfast prep services), not a single staff member confronted guests in public areas of the hotel who were NOT wearing masks. And yes, it is mandated in the town of Summerville. Nothing like following the local ordinance as should be and seeing guests walk around without masks. Needless to say, we used the side entrance/exit to avoid a high traffic area. The cleanliness (or lack there of) was the biggest issue. Our family had 2 rooms, but ours was by far the dirtiest. Couch cushions with large stains, dirty refrigerator, dirty shower, sticky floors. The worst was opening the sofa sleeper where the mattress pad was still on and covered in hair. While the sheets for the sofa sleeper were clean, the pillows still had the pillowcases on it and again, had hairs and make-up stains on them. When I called downstairs to the front desk, they didn't seem concerned. Instead, they just said "Come down and get new pillows and a new pad." Breakfast is just pastries and drinks. Some of the pastries are pre-packaged while others are bagged in ziploc bags. It was just okay. Many other hotels have done a great job of adjusting to COVID 19 precautions and still serving grab & go breakfast. This location has done the bare minimum.

  

• kimber092020

  08 septiembre 2020
  Not worth the money

  Thought this was going to be a nice hotel but was wrong. The only good thing is breakfast was good and there is a variety. Lets start by the hallways that are littered with crap on the floors. Looks like they have not been vacuumed in a year! The beds are far from queen size like they state and are more like double beds, there are stains all over the furniture, couch was torn and floor again needed a good cleaning. Beds are not comfortable and pillows are horribly lumpy or flat. I am not impressed at all with a hotel that is supposed to be better than this. Would not recommend!!

  

• Nzwayz

  17 enero 2021
  Hilton should be ashamed

  The room was disgusting. The hotel was built in 2017 and the rooms look many year older than that. The metal door frame of our room was cracked, causing the door to not swing freely. You could see daylight around the door corner when closed. This causes the door to lose its fire stopping capability. The desk chair was stained, the bathroom was missing a baseboard, and the shower was not clean. I was shocked to say the least. Thermostat digital display was unreadable making the room temp hard to control. This room needs to be taken out of service and repairs made before they allow another customer to stay. Most employees did not wear a mask over their faces they kept it around their chin. Over use of air freshener was apparent...what smell are they trying to mask? Cigarette butts and trash along the side of the building.

  

• CFoose

  27 enero 2021
  Awful stay at Home2suites in Summerville

  Its a newish hotel, but its not being cleaned and cared for well. We had all sorts of extra stuff in our bathroom -handicap equipment we had to work around to use the toilet. The floors were sticky -like dawn dish soap was dumped and wiped but not rinsed. I used the paper towels and tried to clean it up to no avail. The last night we stayed, there were kids left alone running all night in the room above us. It seems like a hotel employee had no babysitter and brought the kids to work, left them in a hotel room unattended! finally, I went to the front desk at 2 a.m.( because there was no phone in the room) the man said he would check into it. It still went on, but I think I slept a bit just out of sheer exhaustion. We had to travel the next day. So if you want to rest, dont stay at this hotel!!! Pool and gym closed cuz COVID