Home2 Suites By Hilton Macon I-75 North

Comentarios destacados

• haleyd781

  18 diciembre 2020
  Rude staff member and not clean

  I accidentally booked this hotel as I normally stay at Homewood Suites by Hilton, which is very good. I arrived late (as I went to Homewood first) and it was freezing cold. The staff member saw me outside knocking on the door as my digital key did not work and was too lazy to walk from behind the desk to let me in. She was very rude, offered no information. To make matters worse, my non smoking room smelled like cigarettes, there was hairs on my pillow (not mine). shower was dirty, commode nasty. Will not be staying here again. I did not report the room filthiness because I didn't expect much more after dealing with the rude staff member

  

• dagfl

  01 enero 2021
  Our second stay, Third visit is soon

  My wife and I have stayed twice over 2 years; each stay was wonderful. Room was clean, facility is well lit and in suburban area, hot breakfast, and nearby familiar restaurants are available. Good job, Hilton! Weve got reservations for late January which will be our third stay.

  

• lindseyw777

  08 enero 2021
  Just a visit

  When we walked into the hotel, the lady at the desk told us about the pet fine when my dad already paid for it. She was very rude when she told us. The hotel in general is very nice and the room where my family and I stayed in was very spacious and had lots of storage. We stayed in the suit on the second floor. It consisted with a huge refrigerator, counter space, microwave, dishwasher, and two desks. In the morning, there is a fairly good amount of food for breakfast. You are able to make you own waffles and other stuff.

  

• SavyTravelerSabrina

  05 febrero 2021
  Bugs / Car Broke in

  This hotel is a fairly new property. However, they have a insect problem. I brought it to the attention of the manager Mika. She brushed it off as a common occurrence. She stated that it is a common issue with the hotel being in the south where there are warm days and cool nights. The next day I go down to the lobby and there are other guest talking about their cars getting broke into in the middle of the night. I go to my car and the car next to mine had a broken driver's door glass with the pieces all over the ground.

  

• Someone S

  03 marzo 2021
  Hotel doesn't uphold Hilton Values

  The "manager" Mika at the front desk is very unprofessional and talks unprofessional with a street slang talk like she grew up in a poverty stricken area with very little educational experience for the position she is holding with such prestigious company on the Forbes 500 list such has Hilton has come to earn the trust of the frequent traveler such as myself. She had no empathy and was quick to make excuses and place the blame back on the guest. I am sure Hilton has specific training on empathy and professionalism. Mika refused to uphold their guarantee that is listed by the Coffee2Tea station. On 2 separate occasions our C.E.O requested from several staff members to have his room cleaned both occasions it was overlooked. We have high expectations from Hilton and this franchise fails to meet those expectations Hilton has worked so hard to gain the trust of the traveler. Especially in times such as these.