Home2 Suites by Hilton Jacksonville

Comentarios destacados

• Denise C

  14 marzo 2020
  Delighted with the Customer Service!

  Caroline was amazing! She helped me correct my reservation while on the road. She was efficient and extremely helpful! This speaks volumes for your company! This type of customer service keeps me coming back!

  

• I9462OCcarolynm

  14 marzo 2020
  Elegant/Affordable

  While the cost of the room was reasonable I found the amenities, appearance, cleanliness and comfort outstanding! I had my grand children visit and swim in the pool and we had plenty of room in the room to enjoy pizza.

  

• I5166AEamandad

  28 mayo 2020
  Too noisy!

  Triston was kind and very helpful! Room was clean. Great location, easy access to everything you could need. However, the bed was not comfortable at all, there was a dog across the hall barking frequently, and a loud, rowdy group outside at the fire pit well past 1 a.m. Would not choose to stay here again. There are plenty of other options in the same area and I wish I had moved to one after the first night.

  

• rprr02

  10 agosto 2020
  Well done

  Staff and house cleaning did a good job. We felt safe and rooms were well cleaned. The hotel is pet friendly which is why we choose it. There are Many restaurants in the area and it is convenient to Topsail Beach.

  

• carol41363

  18 agosto 2020
  First Time Guest - Not Impressed

  I was excited to finally stay at a Home2 Suites. Went to visit my grandson at the local Marine Base. We drove up and the place looked awesome! We did digital key and went straight to our room. It looked fabulous and I was happy. But then we actually started to use the suite and my opinion changed. While unpacking we were trying to see if we could get a roll-away bed so we looked for the binder that majority of hotels have on hand. Nothing. So I went down to ask the front desk. Nope. Then, back up to the room and we needed ice for drinks. Couldn't find ice bucket or cups - again, like in all other hotels. Well maybe it was because there was a full size refrigerator/freezer in the room. But can't make ice without ice trays. We used our cooler to get ice. I gave the beds to the siblings and I slept on the sleeper sofa. After checking every inch of the room for the linens for the sofa, went back down to front desk and they give you the linens. Once we put the sofa together it was time to go to bed. I immediately noticed that the underside of the cushions were stained. One had red marker drawings as if a kid drew on it. The other one had some sort of stains on it. Then when laying down, I noticed the bed smelled like urine and the mattress was paper thin. Not very comfortable. The one pillow they gave me also didn't smell too clean. I won't even get into the issue of noise from other guests because the hotel can't really do anything about that. I am a Hilton member and have many points but I won't be staying at a Home2 Suites again. Of course, no amenities were offered due to the Covid thing but I have stayed at other hotels that DID offer hotel amenities. So that was disappointing.