Home2 Suites by Hilton Houston Willowbrook

Comentarios destacados

• Lleimy D

  31 diciembre 2016
  Super romantico

  La habitación súper amplia limpia con detalles especiales bonita ubicación y atención especial todo el personal amable y atento!! La habitación siempre limpia y nítida el mantenimiento está perfecto y el ambiente amigable!

  

• Y9834GFjacquelineb

  14 enero 2017
  Excelente hotel

  Excelente hotel, instalaciones y servicio. Una habitación muy completa y muy limpia. El hotel cuenta con muchas instalaciones y el personal del hotel es muy amable. Es la primera vez que me quedo en este hotel y definitivamente lo haré durante mis próximos viajes

  

• Jessica F

  12 junio 2017
  Limpio, cómodo y ambiente agradable

  Habitación limpia y amplia. El desayuno muy bueno. La piscina estuvo cerrada por mantenimiento la mayor parte del tiempo pero no teníamos intensiones de usarla adí que no nos afectó. Todo lo demás excelente.

  

• Inspire147041

  11 marzo 2020
  Stay away

  reserved my stay for one night using the app. The reservation was for $147.92 (fine). When I arrived I was told I needed to swipe my card for incidentals($177...). The water pressure in our room was so low I felt like I was outside in a very light rain shower and the water was not hot. I expressed my concerns to Kania upon receiving an text from her about my stay. I also expressed to her my concern about the many charges pending on my credit card from this establishment. She told me no worries they would fall off in a few days. We came to agreement that my stay would only be charged half the reservation amount of $73.96. This stay was March 7th to 8th 2020. Yesterday I sent Kania another text with a picture of more charges pending on my charge card and she said she would fix it and not to worry. Today March 11th. I have 2 charges for $147.92, 2 charges of $73.96 and another pending charge of 73.96 on my credit card I used at this establishment. That is over $500 of mistakes. I called and spoke with the GM Tyler Frank and he was no help. Told me he did not see any charges only authorization holds. So this situation has been escalated to my credit card company for dispute. I will never stay at another Hilton again. No thank you. I will also make sure I speak with every Surgeon, Nurse, patient, and traveling review I can to let them know how much of an inconvenience this Hotel was to me and my family.

  

• 346katev

  28 octubre 2020
  Great hotel... even better customer service

  I booked this hotel for a quick overnight stay for my son's hockey tournament. When booking, I realized immediately that I'd booked for THAT day, rather than a date in the future. I called, thinking that I would get the run around and wouldn't be able to change my date, but Eric, the hotel manager answered. He was kind and courteous, and fixed my issue immediately. When we were about 1/2 hour away from the hotel on the date of our stay, I called to see if we could early check in (about 4 hours early). Again, Eric answered and said that he'd try to expedite a cleaning. I got a text about 20 minutes later from Eric, saying our room was ready and that we could come to the hotel. The rooms were nice and clean, and have a great little kitchenette - which is great for these times of COVID. Would definitely stay here again. Eric provided some of the best customer service I've had!